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International handbook of organizational crisis management /

Best-managed crises can bring positive recognition and enhance an organization's value; worst-managed crises can snuff its viability. Numerous books have been written on the topic, but many lack rigor: prescriptions are untested and quick fixes are based on elevating the readers' fears. Th...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Pearson, Christine M., Roux-Dufort, Christophe, Clair, Judith
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Thousand Oaks : SAGE Publications, 2007.
Temas:
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Introduction
  • New risks, new crises, new dangers
  • Organizations in world risk society / Ulrich Beck and Boris Holzer
  • Crisis management and legitimacy: facing symbolic disorders / Romain Laufer
  • Understanding and managing crises in an "online world" / Sarah Kovoor-Misra and Manavendra Misra
  • New crises, new meaning
  • Organizational sense-making during crisis / Karlene H. Roberts, Peter Madsen, Vinit Desai
  • Crisis sensemaking and the public inquiry / Robert Gephart
  • A cognitive approach to crisis management in organizations / Jean-Marie Jacques, Laurent Gatot, and Anne Wallemacq
  • New crises, new barriers
  • The psychological effects of a crisis: deny denial?-grieve before a crisis occurs / Ian I. Mitroff
  • A passion for imperfections: revisiting crisis management / Christophe Roux-Dufort
  • The eight characteristics of Japanese crisis-prone organizations / Toshihiko Hagiwara
  • Voices from the terrace: from "mock bureaucracy" to learning from crisis within the UK's football industry / Dominic Elliott and Denis Smith
  • New crises, new solutions
  • A "total" responsibility management approach to crisis management and signal detection in organizations / Judith Clair and Sandra Waddock
  • Crisis management simulations: flaws and remedies / Bertrand Robert and Christopher Lajtha
  • Author index
  • Subject index
  • About the editors and contributors.