ITIL Foundation exam study guide /

Annotation

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Morris, Helen (IT consultant)
Otros Autores: Gallacher, Liz
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chichester : John Wiley & Sons Inc, 2012.
Colección:Serious skills.
Temas:
ITIL (Programme) > Study guides.
ITIL (Programme) / Study guides.
ITIL (Programme)
Information technology > Management > Study guides.
Information technology projects > Management > Study guides.
Electronic data processing personnel > Certification.
Technologie de l'information > Gestion > Guides de l'étudiant.
Projets de technologie de l'information > Gestion > Guides de l'étudiant.
BUSINESS & ECONOMICS > Information Management.
BUSINESS & ECONOMICS > Knowledge Capital.
Electronic data processing personnel > Certification
Information technology > Management
IT infrastructure library 2011 Edition
Informationsmanagement
examination study guides.
Study guides
Study guides.
Guides de l'étudiant.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Service management as a practice
  • Understanding service strategy
  • Service strategy processes
  • Understanding service design
  • Service level management : aligning IT with business requirements
  • The other service design processes
  • Service design roles
  • Understanding service transition and the change management processes
  • Service transition processes
  • Delivering the service : the service operation lifecycle stage
  • The major service operation processes
  • The other service operation processes
  • Understanding continual service improvement.

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