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ITIL Foundation exam study guide /
Annotation
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Chichester :
John Wiley & Sons Inc,
2012.
|
| Colección: | Serious skills.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 245 | 1 | 0 | |a ITIL Foundation exam study guide / |c Helen Morris, Liz Gallacher. |
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| 505 | 0 | |a Service management as a practice -- Understanding service strategy -- Service strategy processes -- Understanding service design -- Service level management : aligning IT with business requirements -- The other service design processes -- Service design roles -- Understanding service transition and the change management processes -- Service transition processes -- Delivering the service : the service operation lifecycle stage -- The major service operation processes -- The other service operation processes -- Understanding continual service improvement. | |
| 520 | 8 | |a Annotation |b Everything you need to prepare for the ITIL exam? Accredited to 2011 syllabusThe ITIL (Information Technology Infrastructure Library) exam is the ultimate certification for IT service management. This essential resource is a complete guide to preparing for the ITIL Foundation exam and includes everything you need for success. Organized around the ITIL Foundation (2011) syllabus, the study guide addresses the ITIL Service Lifecycles, the ITIL processes, roles, and functions, and also thoroughly explains how the Service Lifecycle provides effective and efficient IT services. Offers an introduction to IT service management and ITIL V3 service strategyHighlights the topics of service design and development and the service management processesReviews the building, testing, authorizing, documenting, and implementation of new and changed services into operationAddresses creating and maintaining value for customers through monitoring and improving services, processes, and technologyIncludes a DVD that features valuable study aids such as flash cards, mock exams, sample questions, and moreIf you prefer self-study over the more expensive training course, but you don't want to skimp on information or preparation, then this study guide is for you. | |
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| 700 | 1 | |a Gallacher, Liz. | |
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