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Service leadership : the quest for competitive advantage /
Providing a solid focus on strategy throughout, this work introduces and operationalizes a new concept - service leadership. The authors provide discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Thousand Oaks :
SAGE Publications,
©2006.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 049 | |a UAMI | ||
| 100 | 1 | |a Grönfeldt, Svafa. | |
| 245 | 1 | 0 | |a Service leadership : |b the quest for competitive advantage / |c Svafa Grönfeldt, Judith Strother. |
| 260 | |a Thousand Oaks : |b SAGE Publications, |c ©2006. | ||
| 300 | |a 1 online resource (xiii, 319 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references (pages 283-298) and index. | ||
| 520 | 8 | |a Providing a solid focus on strategy throughout, this work introduces and operationalizes a new concept - service leadership. The authors provide discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context. | |
| 505 | 0 | |a Leadership insights : the power of leadership / Olaf Olafsson -- Leadership insights : the power of the strategist / Robert Wessman -- Practical insights : the U.S. Army on leadership -- Practical insights : Cambridge Leadership Associates on the dangers of leadership -- Practical insights : the Masie Center on leadership in the age of technology -- Leadership insights : the power of the transformer / George Mikitarian -- Practical insights : Victoria's Secret on customer intelligence -- Practical insights : redefining leadership from a corporate perspective / David Adams -- Practical insights : pizza in the sky : lessons learned from service failures / Wolf J. Rinke -- Practical insights : SAS Institute on data mining -- Leadership insights : the power of the providers : General Electric Company on preventing service failures in business-to-business customer service / David Kirchner -- Practical insights : the human faces of customer orientation / Jon Didrik Jonsson -- Practical insights : Gallup on employee engagement and customer loyalty -- Practical insights : The Gallup organization on talent development -- Practical insights : on rewarding performance / Gunnar Haugen. | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Customer relations. | |
| 650 | 6 | |a Service à la clientèle |x Gestion. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Customer Relations. |2 bisacsh | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Customer services |x Management |2 fast | |
| 650 | 7 | |a Administração de serviços. |2 larpcal | |
| 650 | 7 | |a Prestação de serviços. |2 larpcal | |
| 700 | 1 | |a Strother, Judith B. | |
| 758 | |i has work: |a Service leadership (Text) |1 https://id.oclc.org/worldcat/entity/E39PCFyxHPcGygRv97kRGhxPXq |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |z 9781412913744 |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=996835 |z Texto completo |
| 938 | |a Internet Archive |b INAR |n serviceleadershi0000gron | ||
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| 938 | |a ProQuest MyiLibrary Digital eBook Collection |b IDEB |n cis30117762 | ||
| 938 | |a Sage Publications |b SAGE |n EDZ0000063604 | ||
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| 938 | |a YBP Library Services |b YANK |n 9451032 | ||
| 994 | |a 92 |b IZTAP | ||