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Banking Services and the Consumer : a report /

This report, prepared for the government by the National Consumer Council, examines money transmission, access to banking services, new technology, banking and the law, disputes between bank and customer, saving and borrowing. There are special sections on Northern Ireland and Scotland and on bank e...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor Corporativo: National Consumer Council
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken : Taylor and Francis, 2012.
Temas:
Acceso en línea:Texto completo

MARC

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245 1 0 |a Banking Services and the Consumer :  |b a report /  |c by The National Consumer Council. 
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505 0 |a BANKING SERVICES AND THE CONSUMER A REPORT BY THE NATIONAL CONSUMER COUNCIL; Copyright; Banking services and the consumer A report by the National Consumer Council; Copyright; Contents; Introduction; Note on terminology; SECTION; Section 1 / Conclusions and recommendations; Section 2 / Banking services and the consumer; Section 3 / Cash, cheques, credits, debits and charges; Section 4 / Access to banking services; Section 5 / New technology; Section 6 / Banking services and the law; Section 7 / The resolution of disputes between bank and customer; Section 8 / Saving and borrowing. 
505 8 |a Section 9 / Competition and regulationSection 10 / Northern Ireland and Scotland; Section 11 / Executor and trustee services; APPENDIX; Appendix I / Some of the developments in consumer banking services during the time this report was in preparation; Appendix II / Research into consumers' attitudes to banking services, by Market Behaviour Ltd; Appendix III / Research into attitudes of consumers with bank accounts, by Market and Opinion Research International; Appendix IV / The economics of branch banking: a consumer perspective. 
505 8 |a Appendix V / Letter to Dr Gerard Vaughan, MP, Minister of State for Consumer Affairs, from Mrs Rachel Waterhouse, Chairman of the NCC Banking Services Working PartyAppendix VI / Cashless pay: the NCC's response to the Department of Employment's consultative paper; Appendix VII / Organisations which were consulted or gave written and/or oral evidence. 
520 |a This report, prepared for the government by the National Consumer Council, examines money transmission, access to banking services, new technology, banking and the law, disputes between bank and customer, saving and borrowing. There are special sections on Northern Ireland and Scotland and on bank executor and trustee work - all from a consumer perspective. It is based on the findings of two surveys of consumer attitudes to banking services and evidence from the banks and building societies themselves. 
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590 |a ProQuest Ebook Central  |b Ebook Central Academic Complete 
650 0 |a Banks and banking  |x Customer services  |z Great Britain. 
650 6 |a Banques  |x Service à la clientèle  |z Grande-Bretagne. 
650 7 |a Banks and banking  |x Customer services  |2 fast 
651 7 |a Great Britain  |2 fast  |1 https://id.oclc.org/worldcat/entity/E39PBJdmp7p3cx8hpmJ8HvmTpP 
776 0 8 |i Print version:  |a Consumer Focus, Consumer.  |t Banking Services and the Consumer (RLE: Banking & amp; Finance).  |d Hoboken : Taylor and Francis, ©2012  |z 9780415526661 
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