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Performance management : concepts, skills, and exercises, second edition /
This comprehensive text provides an engaging examination of the entire process of performance management. It balances concepts with practical skill-based exercises, and gives readers both an understanding of performance management and the ability to manage performance. An online Instructor's Ma...
| Clasificación: | Libro Electrónico |
|---|---|
| Autores principales: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Armonk, N.Y. :
M.E. Sharpe,
©2011.
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| Edición: | 2nd ed. |
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Half Title; Title Page; Copyright Page; Table of Contents; Preface; 1 The Performance Management Process: An Overview; 2 Organizational Context; Opening Example: Just Lay Low; Overview Section; Strategic Context; Horizontal Context; Administrative Context; Opening Example Revisited; Application Section; Basic Skill Builder 2.1: Placing Value on Values; Basic Skill Builder 2.2: Creating Core Values for You Inc; Basic Skill Builder 2.3: Giving Lip Service to Core Values; Basic Skill Builder 2.4: Business-Level Strategies: Your Brand.
- Basic Skill Builder 2.5: Balancing the Balanced ScorecardBasic Skill Builder 2.6: Horizontal Context Revisited; Advanced Skill Builder 2.1: Standing Out in a Crowd; Advanced Skill Builder 2.2: Rank 'em and Yank 'em; Advanced Skill Builder 2.3: Fire 'em All; Advanced Skill Builder 2.4: The Personality Filter; Advanced Skill Builder 2.5: Vertical Integration of Employee Morale; Advanced Skill Builder 2.6: Values that Guide Decision Making; 3 Performance; Opening Example: This Company Is Not a Democracy!; Overview Section; Job Analysis; Criteria; Opening Example Revisited; Application Section.
- Basic Skill Builder 3.1: When the Customer Is Truly #1Basic Skill Builder 3.2: Teaching Your Dog to C-I-T; Basic Skill Builder 3.3: Power to the People; Basic Skill Builder 3.4: A Governmental Value Equation; Basic Skill Builder 3.5: The Serious Business of Playing Restaurant Roles; Basic Skill Builder 3.6: Where the Values Rubber Meets the Road; Advanced Skill Builder 3.1: Let's Get Behavioral; Advanced Skill Builder 3.2: Outcomes Versus Behaviors at WidgetCo; Advanced Skill Builder 3.3: Grilling Different Ultimate Criteria; Advanced Skill Builder 3.4: When You're on a Role, Just Go with It.
- Advanced Skill Builder 3.5: Beware the Source of the DomainAdvanced Skill Builder 3.6: Is Money the Best Motivator?; 4 Diagnosis; Opening Example: Let's Just Skip It; Overview Section; Observation; Causes of Performance; Opening Example Revisited; Application Section; Basic Skill Builder 4.1: It Pays to Pay Attention in Class; Basic Skill Builder 4.2: Making Sense of Observations; Basic Skill Builder 4.3: Using the Observation Cube in the Classroom; Basic Skill Builder 4.4: Documenting the Observation Cube; Basic Skill Builder 4.5: The Observation Cube ... Now What?
- Basic Skill Builder 4.6: Multiple Options for ObserversAdvanced Skill Builder 4.1: Understanding System Factors; Advanced Skill Builder 4.2: Ability to Measure Ability; Advanced Skill Builder 4.3: People versus Systems; Advanced Skill Builder 4.4: Peak Performance Mind Tricks; Advanced Skill Builder 4.5: Flexibility at the Cost of Observing Performance; Advanced Skill Builder 4.6: Putting the Observation Cube to Work; 5 Evaluation; Opening Example: Are You Feeling Lucky? Well, Are Ya?; Overview Section; Performance Evaluation: What Is It?; Common Performance Characteristics; Common Standards.