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Proving the value of HR : how and why to measure ROI /
In practice, ROI [return on investment] must be explored, considered, and ultimately implemented in almost every organization--whether it is for profit or nonprofit, public or private. What was needed, according to HR practitioners, was a book that addresses the ROI process for human resources and p...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Alexandria, Va. :
Society For Human Resource Management,
2012.
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| Edición: | 2nd ed. |
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Copyright; Contents; Preface: ROI as an HR Tool; Why This Book? Why Now?; Who Can Benefit from This Book?; How Is This Book Organized?; Acknowledgments; Preface to the Second Edition; Chapter 1. The Accountability Crisis; Defining ROI; About Terminology; Major Influences on HR Accountability; A Paradigm Shift for HR Accountability; Is Human Resources Ready for Additional Measurement and Evaluation?; The Payoff of ROI; Final Thoughts; Chapter 2. The ROI Methodology; The Essential Measurement Mix; Why ROI?; Types of Data for ROI Methodology; An Example; The ROI Methodology; ROI Standards.
- Final ThoughtsChapter 3. Preparing for ROI; When to Use ROI; Selecting the First Project for ROI Analysis; Initial Analysis
- The Beginning Point of the HR Program; Steps in the Analysis; Linkage to Evaluation; The Role of Objectives for HR Programs; Planning for ROI Projects; Final Thoughts; Chapter 4. Data Collection Issues; Sources of Data; Timing for Data Collection; Responsibilities; Business Performance Monitoring; Questionnaires and Surveys; Tests; Interviews; Focus Groups; Observations; The Use of Action Plans; Improving the Response Rate for Data Collection.
- Selecting an Appropriate MethodFinal Thoughts; Chapter 5. Isolating the Effects of the Program; The Importance of This Issue; Chain of Impact: The Initial Evidence; Identifying Other Factors: A First Step; Use of Control Groups; Using Trend-Line Analysis; Forecasting Analysis; Using Estimates; Collecting the Estimates; Calculating the Impact of Other Factors; Using the Techniques; Final Thoughts; Chapter 6. Converting Data to Money; Why Calculate Monetary Benefits?; Key Steps to Convert Data to Money; Standard Monetary Values; Data Conversion When Standard Values Are Not Available.
- Technique Selection and Finalizing the ValuesFinal Thoughts; Chapter 7. HR Costs and ROI; Cost Issues; Cost Monitoring Issues; Major Cost Categories; Cost Reporting; ROI: Basic Issues; ROI Interpretation; ROI Can Be Very High; What Happens When the ROI Is Negative?; Consequences of Not Implementing an HR Program; Cautions When Using ROI; Final Thoughts; Chapter 8. Measuring Intangibles; Key Concepts about Intangibles; Typical Intangible Measures; Final Thoughts; Chapter 9. Communicating and Using Evaluation Data; Principles of Communicating Results; Selecting the Audience for Communications.
- Developing the Information: The Impact StudySelecting Communication Media; Communicating the Information; Analyzing Reactions to Communication; Using Evaluation Data to Drive Improvement; Final Thoughts; Chapter 10. Taking a Sensible Approach to ROI; The Basis for Resistance; Fearless Implementation; Final Thoughts; Chapter 11. Case Study: Measuring ROI for a Work-at-Home Program Family Mutual Health and Life Insurance Company (FMI); FMI: Part A; FMI: Part B; FMI: Part C; FMI: Part D; FMI: Part E; FMI: Part F; FMI: Part G; Epilogue.