The crisis manager : facing disasters, conflicts, and failures /

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Responding to the era of crises in which we now live, The Crisis Manager offers wise counsel for anticipating and responding to crises as well as taking the steps required to reduce the impact of these events. Spotlighting the reality of crisis at levels ranging from local to global, author Otto Ler...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Lerbinger, Otto
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : Routledge, 2012.
Edición:2nd ed.
Colección:Routledge communication series.
Temas:
Crisis management.
Conflict management.
Gestion de crise.
Gestion des conflits.
BUSINESS & ECONOMICS > Corporate Governance.
BUSINESS & ECONOMICS > Leadership.
BUSINESS & ECONOMICS > Organizational Development.
BUSINESS & ECONOMICS > Workplace Culture.
Conflict management
Crisis management
Krishantering.
Konfliktlösning.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Understanding crises
  • Risk management : preparing for the worst
  • Crisis communication
  • Image restoration strategies in crisis communication
  • Natural crises
  • Biological crises
  • Technological crises
  • Confrontation crises
  • Crises of malevolence
  • Crises of mismanagement
  • Crises of skewed management values
  • Crises of deception
  • Crises of management misconduct.

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