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Implementing SugarCRM 5.x.
Install, configure, and administer a robust Customer Relationship Management system using SugarCRM.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Birmingham :
Packt Pub.,
2010.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 049 | |a UAMI | ||
| 100 | 1 | |a Magana, Angel. | |
| 245 | 1 | 0 | |a Implementing SugarCRM 5.x. |
| 260 | |a Birmingham : |b Packt Pub., |c 2010. | ||
| 300 | |a 1 online resource (537 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 347 | |a text file |2 rda | ||
| 505 | 0 | |a Implementing SugarCRM 5.x; Implementing SugarCRM 5.x; Credits; About the Authors; About the Reviewer; Preface; What this book covers; What you need for this book; Who this book is for; Conventions; Reader feedback; Customer support; Errata; Piracy; Questions; 1. Doing Business-Better; Small and medium-size businesses: The good, the bad, and the ugly; Typical small business needs; The business benefits of CRM technology; What is Customer Relationship Management?; CRM customization; What will a CRM do for my business?; What are my CRM options?; Deployment options; What is SugarCRM? | |
| 505 | 8 | |a Why choose SugarCRM?How will this book help me tailor SugarCRM to my business?; Our case study: RayDoc Carpets, Doors, and Windows; Our hero: Doc; What does the future hold for RayDoc?; Summary; 2. One Size Does Not Fit All-CRM Your Way; Identifying the CRM needs of your business; Which business activities will be a part of your CRM?; Account and contact management; Lead and opportunity management; Sales Force Automation (SFA); Sales analytics; Customer service and contracts; Knowledge management; Activity management; E-mail management; Marketing automation; Employee directory. | |
| 505 | 8 | |a Interface consolidationDocument management; Reporting and analytics; Business models and their specific requirements; B2B or B2C?; Products or Services?; Average transaction value, sales cycle, and the recurring business model; Business location; Size does matter: Two or two hundred?; International needs; How do I make shrink-wrapped software suit my business?; Customer-centric business management; Planning your installation; Your CRM data hub; Requirement analysis; RayDoc CRM requirements; Your CRM requirements worksheet; Summary; 3. CRM Deployment Options; Deployment alternatives. | |
| 505 | 8 | |a Choosing a server operating systemSpecifying your server hardware; Web-based application platforms; Backup and security considerations; Server security; Emergencies and natural disasters; Bandwidth capacity and reliability considerations; Performing the installation; Summary; 4. SugarCRM Basics; CRM processes and terminology; Accessing the SugarCRM system; A quick tour of SugarCRM; Themes; SugarCRM basics: Data relationships; SugarCRM navigation: Accounts and contacts; List and detail view screens; Main panel and subpanels; Edit view screens; Data relationships and searching. | |
| 505 | 8 | |a SugarCRM basics: SecurityThe sales pipeline: Leads and opportunities; Aggregating opportunities: The sales pipeline; The dashboard; Calendaring; Sales activities; Creating a note; Creating a task; Scheduling a call or meeting; Managing e-mails; E-mail templates; Advanced user-interface features; Printing information; Getting help; Exporting information; Mass operations; Input business card; Create from vCard; Quick new item; Summary; 5. Extending The Business Role of Your SugarCRM System; Resetting the database; Marketing campaigns; Targets, leads and contacts; Creating an e-mail template. | |
| 520 | |a Install, configure, and administer a robust Customer Relationship Management system using SugarCRM. | ||
| 588 | 0 | |a Print version record. | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Open source software. | |
| 650 | 0 | |a Customer relations |x Management. | |
| 650 | 6 | |a Logiciels libres. | |
| 650 | 7 | |a Customer relations |x Management |2 fast | |
| 650 | 7 | |a Open source software |2 fast | |
| 700 | 1 | |a Whitehead, Michael. | |
| 758 | |i has work: |a Implementing SugarCRM 5.x (Text) |1 https://id.oclc.org/worldcat/entity/E39PCGCDTY3cC9XF3m9mh4wqDC |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Magana, Angel. |t Implementing SugarCRM 5.x. |d Birmingham : Packt Publishing, ©2010 |z 9781847198662 |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=944010 |z Texto completo |
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL944010 | ||
| 994 | |a 92 |b IZTAP | ||