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Mediation skills and strategies : a practical guide /
Mediation is a process that can be used to resolve conflict in many different dispute contexts. This book focuses on the essential skills and strategies needed by any mediator to be successful in their work. Tony Whatling draws on his extensive experience in the field of mediation to explain the ran...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
London :
Jessica Kingsley Publishers,
2012.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Mediation, process and practice
- Language and diversity
- Listening skills
- Questioning skills
- Summarising and reflecting skills
- Some more advanced level strategies
- Managing high conflict and emotion
- Responding to difficult questions and behaviour.