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Phone Clones : Authenticity Work in the Transnational Service Economy /

"Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; pa...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Mirchandani, Kiran, 1968-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Ithaca : ILR Press, 2012.
Temas:
Acceso en línea:Texto completo