The Managed Heart : Commercialization of Human Feeling, Updated with a New Preface.

In private life, we try to induce or suppress love, envy, and anger through deep acting or "emotion work," just as we manage our outer expressions of feeling through surface acting. In trying to bridge a gap between what we feel and what we "ought" to feel, we take guidance from...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Hochschild, Arlie Russell
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Berkeley : University of California Press, 2012.
Edición:3rd ed.
Temas:
Emotions > Economic aspects.
Work > Psychological aspects.
Employee motivation.
Travail > Aspect psychologique.
Personnel > Motivation.
Emotions > Economic aspects
Employee motivation
Work > Psychological aspects
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover; Title Page; Copyright; Contents; Preface to the 2012 Edition; Preface to the First Edition; Acknowledgments; PART ONE/PRIVATE LIFE; 1 Exploring the Managed Heart; 2 Feeling as Clue; 3 Managing Feeling; 4 Feeling Rules; 5 Paying Respects with Feeling: The Gift Exchange; PART TWO/PUBLIC LIFE; 6 Feeling Management: From Private to Commercial Uses; 7 Between the Toe and the Heel: Jobs and Emotional Labor; 8 Gender, Status, and Feeling; 9 The Search for Authenticity; Afterword to the Twentieth Anniversary Edition; Appendixes; A Models of Emotion: From Darwin to Goffman; B Naming Feeling.
  • C Jobs and Emotional LaborD Positional and Personal Control Systems; Notes; Bibliography to the Twentieth Anniversary Edition; Bibliography; Index.

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