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Facilitating with Ease! Core Skills for Facilitators, Team Leaders and Members, Managers, Consultants, and Trainers.
Since the publication of the first edition of Facilitating with Ease! in 2000, this bestselling book has become the "go-to" reference for anyone who wants to become skilled in the art of facilitation. This thoroughly revised and updated third edition includes easy-to-follow instructions, t...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken :
John Wiley & Sons,
2012.
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| Edición: | 3rd ed. |
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Facilitating with Ease!: Core Skills for Facilitators, Team Leaders and Members, Managers, Consultants, and Trainers; Table of Contents; Introduction; Chapter One--Understanding Facilitation; What Is Facilitation?; What Does a Facilitator Do?; What Do Facilitators Believe?; What Are Typical Facilitator Assignments?; Differentiating Between Process and Content; Facilitation Tools; Core Practices Overview; What Does Neutral Mean?; How Assertive Can a Facilitator Be?; The Language of Facilitation; Conversation Structures; Starting a Facilitation; During a Facilitation; Ending a Facilitation; Effective Note TakingThe Rules of Wording; Managing the Flip Chart; Focus on Questioning; Best and Worst Facilitator Practices; Facilitator Behaviors and Strategies; Core Practices Observation Sheet; Process Flow Observation Sheet; Facilitation Skill Levels; Facilitation Skills Self-Assessment; Chapter Two--Who Can Facilitate; When to Use an Internal Facilitator; When to Use an External Facilitator; When Leaders Facilitate; Facilitation Strategies for Leaders; Best and Worst Facilitation Practices for Leaders; Facilitation As a Leadership Style; Additional Role Challenges.
- Chapter Three--Facilitation Stages1. Assessment and Design; 2. Feedback and Refinement; 3. Final Preparation; 4. Starting a Facilitation; 5. During a Facilitation; 6. Ending a Facilitation; 7. Following Up on a Facilitation; Seeking Feedback on Your Facilitation; Chapter Four--Knowing Your Participants; Conducting an Assessment; Group Assessment Survey; Comparing Groups to Teams; Understanding Team Stages; Forming--The Honeymoon Stage; Storming--The Potential Death of the Team; Norming--The Turning Point; Performing--The Ultimate Team Growth Stage; Adjourning--The Final Stage; Facilitation Strategies ChartTeam Effectiveness Survey; Chapter Five--Creating Participation; Creating the Conditions for Full Participation; Removing the Blocks to Participation; High-Participation Techniques; Group Participation Survey; Encouraging Effective Meeting Behaviors; Group Behaviors Handout; Observing Group Behaviors in Action; Peer Review Instructions; Peer Review Worksheet; Chapter Six--Effective Decision Making; Know the Four Types of Conversations; The Four Levels of Empowerment; Clarifying the Four Empowerment Levels; Shifting Decision-Making Paradigms; The Decision-Making OptionsThe Divergence/Convergence Model; The Importance of Building Consensus; Effective Decision-Making Behaviors; Symptoms, Causes, and Cures of Poor Decisions; Decision Effectiveness Survey; Chapter Seven--Facilitating Conflict; Comparing Arguments and Debates; Steps in Managing Conflict; The Five Conflict Options: Pros and Cons; Conflict Management Norms; Giving and Receiving Feedback; Making Interventions; Wording an Intervention; Dealing with Resistance; The Right Approach; Common Conflict Dilemmas; The Facilitative Conflict Management Process; Interpersonal Conflict Worksheet.