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Measuring the performance of public services : principles and practice /

"Measuring the performance of public agencies and programmes is essential to ensure that citizens enjoy quality services and that governments can be sure that taxpayers receive value for money. As such, good performance measurement is a crucial component of improvement and planning, monitoring...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Pidd, Michael
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Cambridge ; New York : Cambridge University Press, 2012.
Temas:
Acceso en línea:Texto completo

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