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|a Løwendahl, Bente.
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|a Strategic management of professional service firms /
|c Bente R. Løwendahl.
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250 |
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|a 3rd ed.
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260 |
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|a [Copenhagen] :
|b Copenhagen Business School Press,
|c ©2005.
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300 |
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|a 1 online resource (219 pages) :
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|a Includes bibliographical references (pages 209-219) and index.
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|a Strategic Management of Professional Service Firms -- Contents -- Preface to the third edition -- I. Professionalsand professional service firms -- Introduction -- Why are professional service firms interesting? -- Professional services -- a pragmatic definition -- What is the role of professions? -- II. What's unique aboutprofessional service firms? -- Why are they so special ... or are they? -- Introduction -- Are professional service firms different? -- Challenges resulting from characteristics of the output: Intangible, idiosyncratic, innovative.
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|a Challenges resulting from the interaction: Simultaneity, information asymmetry, double moral hazard -- Challenges resulting from characteristics of the inputs: invisible assets and individual professionals -- Why professional service firms are not like manufacturing firms -- III. Managerial Challenges -- Why don't strict procedures and hierarchy work? -- Introduction -- Managing "resources" that make their own decisions -- The role of management in professional service firms -- Why waste a good professional in management? -- Part time management -- The underdelegation problem.
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|a The danger of being too successful -- Management as "herding cats" -- The pros and cons of a cohesive culture -- The tyranny of tangibles -- Managing development spirals -- Conclusions -- IV. Strategic management -- Why bother with strategy when opportunities arise anyway? -- Introduction -- Why strategy has been underemphasized -- Resource based strategic management: Background -- Resource based strategic management: Main principles -- Resource based strategic management: Categories of resources -- Intangible resources in professional service firms -- Resource ownership and control.
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|a Resource Leverage, Accumulation, and Vulnerability -- Resource development through daily operations -- What is strategy in professional service firms? -- Structuring the professional service firm -- Conclusions -- V. Three generic typesof professional firms -- Why is the dream of a wealthy owner inappropriate in so many cases? -- Introduction -- Professional services are not all the same -- The maturity and size of the firm -- Two fundamental dimensions of firm heterogeneity -- Value creation and firm evolution -- Three generic strategies for professional service firms.
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|a A Comparison of the Three Strategic Modes -- The inherent tensions of the three modes -- Dynamics and challenges of changing modes -- Strategy as consistency and "informed choice" -- Some afterthoughts for the 3rd edition -- VI. Firm development and growth -- Why isn't bigger and global always better? -- Introduction -- Questioning traditional assumptions -- Core competence in professional services -- Measuring success -- Acquisitions in professional services -- beware of buying "an empty INC" -- Why internationalize? Or why not? -- VII. Globalization.
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|a Fad or genuine source of competitive advantage?
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|a Annotation
|b In this third revised edition, professor L?wendahl discusses the following issues:- To what extent are professional service firms (PSFs) different?- When is a service (not) professional?- What are particular challenges in managing PSFs?- What are important strategic issues for PSFs?- Hiring, training and keeping the right people- Competing for, gaining, delivering, and learning from the "right" client projects- Delivering the "right" kind of services the "right" way- Balancing the "right" mix of individually and organizationally controlled resources (especially competence, reputation, and client relationships)- Figuring out the "right" size of the firm- Going international/global or not - Avoiding the dangers of a "fuzzy" strategy - if you deliver everything a client wants, nobody will know what you're good atThe book is written for and has received praise from practitioners and academics/students alike. The 3rd edition is updated and slightly expanded.
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546 |
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|a English.
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590 |
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|a ProQuest Ebook Central
|b Ebook Central Academic Complete
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650 |
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|a Professional corporations
|x Management.
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650 |
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|a Strategic planning.
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650 |
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|a Sociétés civiles professionnelles
|x Gestion.
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650 |
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|a Planification stratégique.
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650 |
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|a Professional corporations
|x Management
|2 fast
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650 |
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|a Strategic planning
|2 fast
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758 |
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|i has work:
|a Strategic management of professional service firms (Text)
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