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Customer service management training 101 : quick and easy techniques that get great results /
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead,...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
New York :
AMACOM,
©2012.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Evenson, Renee, |d 1951- |1 https://id.oclc.org/worldcat/entity/E39PCjyyxbffxqT9FbqPJVy7jK | |
| 245 | 1 | 0 | |a Customer service management training 101 : |b quick and easy techniques that get great results / |c Renée Evenson. |
| 260 | |a New York : |b AMACOM, |c ©2012. | ||
| 300 | |a 1 online resource (ix, 214 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
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| 500 | |a Includes index. | ||
| 505 | 0 | |a Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence. | |
| 588 | 0 | |a Print version record. | |
| 520 | |a Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting ò Time management ò Team development ò Conflict resolution ò Providi. | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Executives |x Training of. | |
| 650 | 0 | |a Time management. | |
| 650 | 0 | |a Leadership. | |
| 650 | 0 | |a Communication in management. | |
| 650 | 6 | |a Service à la clientèle |x Gestion. | |
| 650 | 6 | |a Gestion du temps. | |
| 650 | 6 | |a Leadership. | |
| 650 | 6 | |a Communication en gestion. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Human Resources & Personnel Management. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Workplace Culture. |2 bisacsh | |
| 650 | 7 | |a Communication in management |2 fast | |
| 650 | 7 | |a Customer services |x Management |2 fast | |
| 650 | 7 | |a Executives |x Training of |2 fast | |
| 650 | 7 | |a Leadership |2 fast | |
| 650 | 7 | |a Time management |2 fast | |
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