Customer service management training 101 : quick and easy techniques that get great results /

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Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead,...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Evenson, Renee, 1951-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : AMACOM, ©2012.
Temas:
Customer services > Management.
Executives > Training of.
Time management.
Leadership.
Communication in management.
Service à la clientèle > Gestion.
Gestion du temps.
Communication en gestion.
BUSINESS & ECONOMICS > Human Resources & Personnel Management.
BUSINESS & ECONOMICS > Workplace Culture.
Communication in management
Customer services > Management
Executives > Training of
Leadership
Time management
Acceso en línea:Texto completo
Descripción
Sumario:Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting ò Time management ò Team development ò Conflict resolution ò Providi.
Notas:Includes index.
Descripción Física:1 online resource (ix, 214 pages)
ISBN:9780814417157
0814417159
9780814417164
0814417167
1283319578
9781283319577
6613319570
9786613319579

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