Online dispute resolution for consumers in the European Union /

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Cortés, Pablo
Formato: eBook
Idioma:Inglés
Publicado: London : Routledge, 2011.
Colección:Routledge research in IT and E-commerce law.
Temas:
Arbitration and award > European Union countries > Data processing.
Dispute resolution (Law) > European Union countries > Data processing.
Electronic commerce > Law and legislation > European Union countries > Data processing.
Dispute resolution (Law)
Electronic commerce.
Règlement de conflits.
Commerce électronique.
Règlement de conflits > Pays de l'Union européenne > Informatique.
Arbitrage (Droit) > Pays de l'Union européenne > Informatique.
Electronic commerce
Dispute resolution (Law) > Data processing
European Union countries
e-books.
Livres numériques.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Background
  • Electronic commerce in the European Union
  • The need for online dispute resolution (ODR)
  • Setting the tone
  • Summary of contents
  • Methodology
  • Location and contribution of the book in the existing academic debate
  • Notes
  • 1.Consumer protection and access to justice in the era of electronic commerce: A European perspective
  • 1.1.Introduction
  • 1.2.Consumer protection policy in the online market
  • 1.2.1.The legal definition of consumer
  • 1.2.2.Consumer protection
  • 1.2.3.Consumer protection in the field of e-commerce
  • 1.3.Consumer access to justice: Small claims procedures
  • 1.3.1.Introduction
  • 1.3.2.Small claims procedure in Ireland
  • 1.3.3.Small claims in England and Wales
  • 1.3.4.Small claims court in Spain
  • 1.3.5.Assessment
  • 1.4.Conflict of laws
  • 1.4.1.Introduction
  • 1.4.2.Choice of law
  • 1.4.3.Forum selection
  • 1.4.4.Assessment
  • 1.5.Enforcement
  • 1.5.1.Introduction
  • 1.5.2.Judicial enforcement in the EU
  • 1.5.3.Administrative enforcement
  • 1.5.4.Assessment
  • 1.6.Conclusion
  • Notes
  • 2.Online dispute resolution: An emerging option for consumer redress
  • 2.1.Introduction
  • 2.2.Definition and growth of ODR
  • 2.2.1.Defining ODR
  • 2.2.2.A brief history of ODR
  • 2.2.3.Advantages and difficulties in using ODR
  • 2.2.4.Dispute avoidance
  • 2.2.5.Dispute resolution
  • 2.2.6.European initiatives promoting the use of consumer ODR
  • 2.3.ODR challenges
  • 2.3.1.Challenges to ODR
  • 2.3.2.Funding
  • 2.3.3.Directing disputants to ODR services
  • 2.3.4.Fairness and due process
  • 2.3.5.Enforcement
  • 2.3.6.The role of technology
  • 2.4.Conclusion
  • Notes
  • 3.Consumer adjudicative processes supported by technology: Court processes and arbitration
  • 3.1.Introduction
  • 3.2.Online judicial processes
  • 3.2.1.Domestic disputes: The incorporation of technology into the judicial process
  • 3.2.2.Cross-border disputes: European small claims procedure
  • 3.3.Online arbitration
  • 3.3.1.Introduction
  • 3.3.2.Obstacles to the online arbitral process
  • 3.3.3.Domestic arbitral procedures: The Spanish Consumer Arbitration Boards
  • 3.3.4.The UDRP: An international adjudicative process similar to arbitration
  • 3.4.Conclusion
  • Notes
  • 4.Online mediation for consumers: The way forward
  • 4.1.Introduction
  • 4.2.From offline mediation to online mediation
  • 4.2.1.The difference between online and offline mediation
  • 4.2.2.Types of mediation
  • 4.2.3.Two ODR examples: SmartSettle and Square Trade
  • 4.2.4.Benefits and limitations in using online mediation
  • 4.2.5.Appropriate cases for online mediation
  • 4.2.6.Building trust in online mediation
  • 4.2.7.Dynamics of computer mediated communications
  • 4.3.Self-regulation and soft law: Procedural aspects of mediation
  • 4.3.1.Flexibility, legal certainty, confidentiality and transparency
  • 4.3.2.Independence, fairness and protection of the weaker party
  • 4.3.3.The mediator's status
  • 4.3.4.Accountability
  • 4.4.Regulatory approach in the EU: The Mediation Directive
  • 4.4.1.The purpose of regulating mediation in the EU
  • 4.4.2.Mandatory mediation
  • 4.4.3.Enforcement of settlements
  • 4.4.4.Suspension of limitation periods
  • 4.5.Regulatory approach at the domestic level, particularly in England and Wales
  • 4.5.1.Mediation under national law
  • 4.5.2.The approach to mandatory mediation in England and Wales
  • 4.5.3.The way forward
  • 4.6.Conclusion
  • Notes
  • 5.A legal framework to develop consumer ODR in the EU: A proposal
  • 5.1.Introduction
  • 5.2.The need for a regulatory balance in the field of ODR
  • 5.2.1.Increasing access to justice through ODR
  • 5.2.2.Failed expectations in ODR
  • 5.2.3.Creating a balance between regulation and self-regulation
  • 5.2.4.Risks of self-regulation
  • 5.2.5.The objective of regulating ODR
  • 5.2.6.International initiatives
  • 5.2.7.Regional regulatory initiatives
  • 5.3.Proposal for a regulation in the field of ODR
  • 5.3.1.The purpose of regulating ODR at the EU level
  • 5.3.2.The need to increase awarencess of ODR
  • 5.3.3.Mandatory ODR clauses
  • 5.3.4.Procedural legal standards for accredited ODR
  • 5.3.5.Enforcement of ODR decisions
  • 5.4.Conclusion
  • Notes
  • Conclusion
  • Summary
  • Findings
  • Tiered ODR systems
  • Future dynamics and recommendations for ODR
  • Notes.

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