Service science /

A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries. Making up a significant part of the world economy, the service sector is a rapidly evolving field that is relied on to dictate the public's satisfaction and success in...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Daskin, Mark S., 1952-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken, N.J. : Wiley, ©2010.
Temas:
Operations research.
Service industries > Management.
Service industries > Planning.
Operations Research
Recherche opérationnelle.
Services (Industrie) > Gestion.
Services (Industrie) > Planification.
BUSINESS & ECONOMICS > Operations Research.
Operations research
Service industries > Management
Service industries > Planning
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Why study services?
  • Optimization
  • Queueing theory
  • Location and districting problems in services
  • Inventory decisions in services
  • Resource allocation problems and decisions in services
  • Short-term workforce scheduling
  • Long-term workforce planning
  • Priority services, call center design, and customer scheduling
  • Vehicle routing and services
  • Where to from here?

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