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Service science /
A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries. Making up a significant part of the world economy, the service sector is a rapidly evolving field that is relied on to dictate the public's satisfaction and success in...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken, N.J. :
Wiley,
©2010.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Daskin, Mark S., |d 1952- |1 https://id.oclc.org/worldcat/entity/E39PBJc3PD8mGyJDRGHDWWkdQq | |
| 245 | 1 | 0 | |a Service science / |c Mark S. Daskin. |
| 260 | |a Hoboken, N.J. : |b Wiley, |c ©2010. | ||
| 300 | |a 1 online resource (xxix, 587 pages, 8 unnumbered pages of plates) : |b illustrations (some color) | ||
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| 588 | 0 | |a Print version record. | |
| 520 | |a A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries. Making up a significant part of the world economy, the service sector is a rapidly evolving field that is relied on to dictate the public's satisfaction and success in various areas of everyday life, from banking and communications to education and healthcare. Service Science provides managers and students of the service industries with the quantitative skills necessary to model key decisions and performance metrics associated with services, including the management of resources, distribution of goods and services to customers, and the analysis and design of queueing systems. | ||
| 505 | 0 | |a Why study services? -- Optimization -- Queueing theory -- Location and districting problems in services -- Inventory decisions in services -- Resource allocation problems and decisions in services -- Short-term workforce scheduling -- Long-term workforce planning -- Priority services, call center design, and customer scheduling -- Vehicle routing and services -- Where to from here? | |
| 504 | |a Includes bibliographical references and index. | ||
| 546 | |a English. | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Operations research. | |
| 650 | 0 | |a Service industries |x Management. | |
| 650 | 0 | |a Service industries |x Planning. | |
| 650 | 2 | |a Operations Research | |
| 650 | 6 | |a Recherche opérationnelle. | |
| 650 | 6 | |a Services (Industrie) |x Gestion. | |
| 650 | 6 | |a Services (Industrie) |x Planification. | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Operations Research. |2 bisacsh | |
| 650 | 7 | |a Operations research |2 fast | |
| 650 | 7 | |a Service industries |x Management |2 fast | |
| 650 | 7 | |a Service industries |x Planning |2 fast | |
| 758 | |i has work: |a Service science (Text) |1 https://id.oclc.org/worldcat/entity/E39PCGft7YyK4xcDQV7PBx4dHC |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Daskin, Mark S., 1952- |t Service science. |d Hoboken, N.J. : Wiley, ©2010 |z 9780470525883 |w (DLC) 2010010792 |w (OCoLC)595738771 |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=698873 |z Texto completo |
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