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Service science /
A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries. Making up a significant part of the world economy, the service sector is a rapidly evolving field that is relied on to dictate the public's satisfaction and success in...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken, N.J. :
Wiley,
©2010.
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| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | A comprehensive treatment on the use of quantitative modeling for decision making and best practices in the service industries. Making up a significant part of the world economy, the service sector is a rapidly evolving field that is relied on to dictate the public's satisfaction and success in various areas of everyday life, from banking and communications to education and healthcare. Service Science provides managers and students of the service industries with the quantitative skills necessary to model key decisions and performance metrics associated with services, including the management of resources, distribution of goods and services to customers, and the analysis and design of queueing systems. |
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| Descripción Física: | 1 online resource (xxix, 587 pages, 8 unnumbered pages of plates) : illustrations (some color) |
| Bibliografía: | Includes bibliographical references and index. |
| ISBN: | 9780470877876 0470877871 9780470877869 0470877863 9786613203601 6613203602 |