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Implementing Effective TQM.
According to recent figures, only 20-36% of organizations that have attempted to implement a TQM program have achieved some sort of significant or even tangible improvements in quality, productivity, competitiveness or financial return. So why is this much hailed management tool failing to live up t...
| Clasificación: | Libro Electrónico |
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| Otros Autores: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Emerald Group Publishing
2005.
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| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- Cover; Introduction; Corporate ethics in Tqm: management versus employee expectations and perceptions; Does soft Tqm predict employees' attitudes?; Have Tqm organisations adjusted their performance management (appraisal) systems?; Looking through and beyond the Tqm horizon: Lessons learned from world-class companies; Total quality management (Tqm): an overview; Tqm: why it will again become a top management issue.