Consumer-centric healthcare : opportunities and challenges for providers /

Patients are not passive recipients of care. They are active customers. And successful healthcare providers understand that the customer is king.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Konschak, Colin B.
Otros Autores: Jarrell, Lindsey B.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Chicago, Ill. : Health Administration Press, ©2011.
Colección:Management series (Ann Arbor, Mich.)
Temas:
Medical care > United States > Marketing.
Preferred provider organizations (Medical care) > United States > Marketing.
Health maintenance organizations > United States > Marketing.
Patient satisfaction > United States.
Patient satisfaction.
Delivery of Health Care > organization & administration
Community Participation.
Marketing of Health Services
Patient Satisfaction
Patients > Satisfaction > États-Unis.
Patients > Satisfaction.
Health maintenance organizations > Marketing
Medical care > Marketing
Patient satisfaction
Preferred provider organizations (Medical care) > Marketing
United States
Acceso en línea:Texto completo
Descripción
Sumario:Patients are not passive recipients of care. They are active customers. And successful healthcare providers understand that the customer is king.
Consumer-Centric Healthcare: Opportunities and Challenges for Providers is an easy-to-follow blueprint for understanding and adapting to consumerism. Each chapter explores key trends and outlines the implications for your organization. The authors focus on growth opportunities and provide the resources you need to start implementing change.
The book is filled with practical strategies, examples from leading organizations, tips and insights, Web links, and suggestions for further reading. --Book Jacket.
Descripción Física:1 online resource (xiii, 218 pages)
Bibliografía:Includes bibliographical references and index.
ISBN:9781567934304
1567934307

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