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Social network analysis in telecommunications /

"A timely look at effective use of social network analysis within the telecommunications industry to boost customer relationships The key to any successful company is the relationship that it builds with its customers. This book shows how social network analysis, analytics, and marketing knowle...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Reis Pinheiro, Carlos Andre, 1940-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken, N.J. : Wiley, ©2011.
Colección:Wiley and SAS business series.
Temas:
Acceso en línea:Texto completo
Texto completo
Descripción
Sumario:"A timely look at effective use of social network analysis within the telecommunications industry to boost customer relationships The key to any successful company is the relationship that it builds with its customers. This book shows how social network analysis, analytics, and marketing knowledge can be combined to create a positive customer experience within the telecommunications industry. Reveals how telecommunications companies can effectively enhance their relationships with customers Provides the groundwork for defining social network analysis Defines the tools that can be used to address social network problems A must-read for any professionals eager to distinguish their products in the marketplace, this book shows you how to get it done right, with social network analysis."--
Descripción Física:1 online resource (xx, 284 pages)
Bibliografía:Includes bibliographical references (pages 273-276) and index.
ISBN:9781119200529
1119200520
9781118010952
1118010957
9781118010778
1118010779
9781118010945
1118010949