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Up in the air : how airlines can improve performance by engaging their employees /

"Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore questions about the future of the airline industry, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Bamber, Greg, 1949-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Ithaca : ILR Press/Cornell University Press, 2009.
Temas:
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Low-cost competition in the airline industry
  • Developments in the U.S. airline industry
  • Developments in the airline industry in other countries
  • Industry trends in costs, productivity, quality, and morale
  • Alternative strategies for new entrants : Southwest vs. Ryanair
  • The legacy responses : alternative approaches
  • Building a more balanced airline industry.