Up in the air : how airlines can improve performance by engaging their employees /

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"Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore questions about the future of the airline industry, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Bamber, Greg, 1949-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Ithaca : ILR Press/Cornell University Press, 2009.
Temas:
Airlines > United States > Employees.
Airlines > United States > Personnel management.
Airlines > Employees > Labor unions > United States.
Industrial relations > United States.
Airlines > Employees.
Airlines > Personnel management.
Airlines > Employees > Labor unions.
Industrial relations.
Compagnies de transport aérien > Personnel > États-Unis.
Compagnies de transport aérien > Personnel > États-Unis > Gestion.
Compagnies de transport aérien > Personnel > Syndicats > États-Unis.
Relations industrielles > États-Unis.
Compagnies de transport aérien > Personnel.
Compagnies de transport aérien > Personnel > Gestion.
Compagnies de transport aérien > Personnel > Syndicats.
Relations industrielles.
industrial relations.
BUSINESS & ECONOMICS > Labor.
TRANSPORTATION > Ships & Shipbuilding > Pictorial.
Airlines > Employees
Airlines > Employees > Labor unions
Airlines > Personnel management
Industrial relations
Administração de recursos humanos > Estados unidos.
Aviação > Estados unidos.
Relações industriais > Estados unidos.
Sindicatos > Estados unidos.
United States
Acceso en línea:Texto completo
Descripción
Sumario:"Greg J. Bamber, Jody Hoffer Gittell, Thomas A. Kochan, and Andrew von Nordenflycht explore questions about the future of the airline industry, using a mix of quantitative evidence and qualitative studies of airlines from North America, Asia, Australia, and Europe. Up in the Air provides clear and realistic strategies for achieving a better, more equitable balance among the interests of customers, employees, and shareholders. Specifically, the authors recommend that firms learn from the innovations of companies like Southwest and Continental airlines in order to build a positive workplace culture that fosters coordination and commitment to high-quality service; labor relations policies that avoid long, drawn-out conflicts in negotiating new agreements; and business strategies that can sustain investor, employee, and customer support through the ups and downs of business cycles."--Jacket
Descripción Física:1 online resource (xi, 222 pages) : illustrations
Bibliografía:Includes bibliographical references and index.
ISBN:9780801458330
0801458331

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