Making Work Visible : Ethnographically Grounded Case Studies of Work Practice.

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An overview of Xerox's social science tradition, with detailed case studies that show how client engagement was conducted over time.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Szymanski, Margaret H.
Otros Autores: Whalen, Jack
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Leiden : Cambridge University Press, 2011.
Colección:Learning in Doing: Social, Cognitive and Computational Perspectives.
Temas:
Xerox Corporation > Management.
Xerox Corporation > Employees.
Xerox Corporation
Organizational learning > Case studies.
Knowledge management > Case studies.
Human engineering > Case studies.
Work > Social aspects > Case studies.
Apprentissage organisationnel > Études de cas.
Gestion des connaissances > Études de cas.
Ergonomie > Études de cas.
Travail > Aspect social > Études de cas.
Employees
Human engineering
Knowledge management
Management
Organizational learning
Work > Social aspects
Case studies
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover; Half-title; Series-title; Title; Copyright; Contents; Figures and Excerpts; Tables; Contributors; Series Foreword; Foreword; Acknowledgments; Introduction: Work Practice Analysis at Xerox; Orientations and Influences; Organization of the Book; Part I: Work Practice Study in Historical Context; 1 Work Practice and Technology: A Retrospective; 2 Engineering Investigations: What Is Made Visible in Making Work Visible?; Part II: Applying Work Practice Methods; 3 Uncovering the Unremarkable; 4 Work Practices to Understand the Implications of Nascent Technology.
  • 5 Tokyo to Go: Using Field Studies to Inform the Design of a Mobile Leisure Guide for Japanese YouthPart III: Practices around Documents; 6 Exploring Documents and the Future of Work; 7 New Ways of Working: The Implications of Work Practice Transitions; 8 Behind the Scenes: The Business Side of Medical Records; 9 Seeing the Right Color: Technical and Practical Solutions to the Problem of Accurate Colour Reproduction in the Digital Print Industry; Part IV: The Customer Front; 10 Integrated Customer Service: Reinventing a Workscape; 11 Interactions at a Reprographics Store.
  • 12 Ethnographically Informed Technology for Remote Help-giving13 Sign of the Times at the Department Store: Replacing Paper with Electronic Signs; Part V: Learning and Knowledge Sharing; 14 Communal Knowledge Sharing: The Eureka Story; 15 Designing Document Solutions for Airline Maintenance Advisories; 16 Transforming Information System Design: Enabling Users to Design; 17 Rethinking How Projects Are Managed: Meeting Communication across the Organizational Hierarchy; Part VI: Competency Transfer; 18 Fujitsu Learned Ethnography from PARC: Establishing the Social Science Center.
  • 19 The Work Practice Center of Excellence20 Transferring Ethnographic Competence: Personal Reflections on the Past and Future of Work Practice Analysis; References; Index.

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