Transforming health care : Virginia Mason Medical Center's pursuit of the perfect patient experience /

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"A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story o...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Kenney, Charles
Otros Autores: Berwick, Donald M.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Boca Raton : CRC Press, ©2011.
Temas:
Virginia Mason Medical Center.
Virginia Mason Medical Center
Health services administration > United States.
Health facilities > Administration > Standards > United States.
Medical care > United States.
Patient satisfaction.
Health Facility Administration
Cost Control > methods
Delivery of Health Care > organization & administration
Efficiency, Organizational
Patient Satisfaction
Quality Assurance, Health Care > methods
Services de santé > Administration > États-Unis.
Équipements sanitaires > Administration > Normes > États-Unis.
Patients > Satisfaction.
HEALTH & FITNESS > Health Care Issues.
MEDICAL > Public Health.
MEDICAL > Health Policy.
HEALTH & FITNESS > Diseases > General.
MEDICAL > Diseases.
MEDICAL > Health Care Delivery.
SOCIAL SCIENCE > Disease & Health Issues.
Patient satisfaction
Health services administration
Medical care
Washington
United States
Acceso en línea:Texto completo
Descripción
Sumario:"A chronicle of one of the most unusual series of events in the history of medicine, this book tells the story a group of men and women clinicians, administrators, frontline workers, trustees, and leaders blessed with vision, courage, and a relentless determination to improve. It is the story of a medical center transformed. Ultimately, it is the story of a new and possibly better way to take on the challenge we face in the United States today to provide superb medical care to our people while at the same time controlling costs"--Provided by publisher.
Descripción Física:1 online resource (xxii, 223 pages)
Bibliografía:Includes bibliographical references and index.
ISBN:9781439863091
1439863091
1283004755
9781283004756

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