Cargando…
America's service meltdown : restoring service excellence in the age of the customer /
Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver top-notch...
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Santa Barbara, Calif. :
Praeger/ABC-CLIO,
©2010.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000 a 4500 | ||
|---|---|---|---|
| 001 | EBOOKCENTRAL_ocn707718123 | ||
| 003 | OCoLC | ||
| 005 | 20240329122006.0 | ||
| 006 | m o d | ||
| 007 | cr |n||||||||| | ||
| 008 | 110315s2010 cau ob 001 0 eng d | ||
| 040 | |a YDXCP |b eng |e pn |c YDXCP |d E7B |d OCLCQ |d REDDC |d OCLCQ |d EBLCP |d OCLCQ |d DEBSZ |d AX@ |d OCLCQ |d OCLCO |d OCLCQ |d OCLCF |d OCLCQ |d MERUC |d CNNOR |d CUY |d LOA |d ICG |d COCUF |d K6U |d ZCU |d STF |d OCLCQ |d WRM |d VT2 |d U3W |d D6H |d OCLCQ |d WYU |d G3B |d LVT |d S8J |d S9I |d TKN |d DKC |d AU@ |d OCLCQ |d INARC |d OCLCQ |d OCLCO |d OCLCQ |d OCLCO |d OCLCL | ||
| 019 | |a 785727575 |a 1030821574 |a 1033541404 | ||
| 020 | |a 031338603X |q (electronic bk.) | ||
| 020 | |a 9780313386039 |q (electronic bk.) | ||
| 020 | |z 0313386021 | ||
| 020 | |z 9780313386022 | ||
| 029 | 1 | |a AU@ |b 000062622152 | |
| 029 | 1 | |a DEBSZ |b 397165188 | |
| 029 | 1 | |a AU@ |b 000076187351 | |
| 035 | |a (OCoLC)707718123 |z (OCoLC)785727575 |z (OCoLC)1030821574 |z (OCoLC)1033541404 | ||
| 043 | |a n-us--- | ||
| 050 | 4 | |a HF5415.5 |b .P87 2010 | |
| 082 | 0 | 4 | |a 658.8/12 |2 22 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Pupo, Raul. | |
| 245 | 1 | 0 | |a America's service meltdown : |b restoring service excellence in the age of the customer / |c Raul Pupo. |
| 260 | |a Santa Barbara, Calif. : |b Praeger/ABC-CLIO, |c ©2010. | ||
| 300 | |a 1 online resource (xxiii, 167 pages) | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 504 | |a Includes bibliographical references (pages 155-160) and index. | ||
| 505 | 0 | |a Leadership from the top -- A customer focus trumps all other strategies -- The service ethic -- Power to the front line -- Musings on the economics of service. | |
| 520 | |a Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver top-notch customer service every step of the way. | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Customer services |z United States. | |
| 650 | 0 | |a Customer relations |z United States. | |
| 650 | 6 | |a Service à la clientèle |z États-Unis. | |
| 650 | 7 | |a Customer relations |2 fast | |
| 650 | 7 | |a Customer services |2 fast | |
| 651 | 7 | |a United States |2 fast |1 https://id.oclc.org/worldcat/entity/E39PBJtxgQXMWqmjMjjwXRHgrq | |
| 776 | 0 | 8 | |i Print version: |a Pupo, Raul. |t America's service meltdown. |d Santa Barbara, Calif. : Praeger/ABC-CLIO, ©2010 |z 9780313386022 |z 0313386021 |w (DLC) 2010006654 |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=801152 |z Texto completo |
| 938 | |a ABC-Clio |b ABCC |n ABC031338603X | ||
| 938 | |a EBL - Ebook Library |b EBLB |n EBL801152 | ||
| 938 | |a ebrary |b EBRY |n ebr10448462 | ||
| 938 | |a Internet Archive |b INAR |n americasservicem0000pupo | ||
| 938 | |a YBP Library Services |b YANK |n 3633451 | ||
| 994 | |a 92 |b IZTAP | ||