America's service meltdown : restoring service excellence in the age of the customer /

Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver top-notch...

Description complète

Détails bibliographiques
Cote:Libro Electrónico
Auteur principal: Pupo, Raul
Format: Électronique eBook
Langue:Inglés
Publié: Santa Barbara, Calif. : Praeger/ABC-CLIO, ©2010.
Sujets:
Customer services > United States.
Customer relations > United States.
Service à la clientèle > États-Unis.
Customer relations
Customer services
United States
Accès en ligne:Texto completo
Description
Résumé:Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver top-notch customer service every step of the way.
Description matérielle:1 online resource (xxiii, 167 pages)
Bibliographie:Includes bibliographical references (pages 155-160) and index.
ISBN:031338603X
9780313386039

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