America's service meltdown : restoring service excellence in the age of the customer /

Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver top-notch...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Pupo, Raul
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Santa Barbara, Calif. : Praeger/ABC-CLIO, ©2010.
Temas:
Customer services > United States.
Customer relations > United States.
Service à la clientèle > États-Unis.
Customer relations
Customer services
United States
Acceso en línea:Texto completo
Descripción
Sumario:Readers will discover what it takes to serve customers superbly, how excellent customer service profoundly improves profitability, and how to identify the biggest obstacles to good service. Most importantly, they will be rewarded with concrete instructions that will enable them to deliver top-notch customer service every step of the way.
Descripción Física:1 online resource (xxiii, 167 pages)
Bibliografía:Includes bibliographical references (pages 155-160) and index.
ISBN:031338603X
9780313386039

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