Essentials for the improvement of healthcare using Lean & Six Sigma /

"By using theories of Six Sigma and Lean methodology, this text presents solutions to fundamental problems in healthcare. This text breaks the system down into three fundamental areas: primary care, hospitals, and managed care. The author identifies the four critical issues that affect healthca...

Descripción completa

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Stamatis, D. H., 1947-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Boca Raton : New York : CRC Press ; Productivity Press, ©2011.
Temas:
Medical care > Quality control.
Six sigma (Quality control standard)
Quality Assurance, Health Care > organization & administration
Delivery of Health Care > standards
Efficiency, Organizational
Outcome and Process Assessment, Health Care > methods.
Quality Assurance, Health Care > methods
Quality Assurance, Health Care
Soins médicaux > Qualité > Contrôle.
Six Sigma.
MEDICAL > Administration.
Medical care > Quality control
United States
Acceso en línea:Texto completo
Tabla de Contenidos:
  • 1. The four critical issues in healthcare
  • 2. Directions of improvement in healthcare
  • 3. The mechanics of change
  • 4. The transition of groups to teams
  • 5. Logistical issues of teams
  • 6. The effects of change in healthcare
  • 7. Customer satisfaction
  • 8. Understanding the process
  • 9. Using six sigma methodology for improvement
  • 10. Using lean methodology for improvement
  • 11. Understanding measurement
  • 12. Primary care
  • 13. Immediate applications for information technology (IT) in healthcare
  • 14. Project selection
  • 15. Understanding and utilizing ISO 9000 standards
  • 16. Understanding and utilizing the Malcolm Baldridge National Quality Program.

Ejemplares similares