Deal with difficult people : how to cope with tricky situations and people.

While we'd all like a quiet life, there are some situations that can't be ignored - a survey by Staffordshire University Business School estimated that 53% of us will be bullied at work at some point during our working life. In offices, workplace bullying is on the rise and discrimination...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Formato: Electrónico eBook
Idioma:Inglés
Publicado: London : A. & C. Black, ©2010.
Edición:Rev. ed.
Colección:Steps to success (London, England)
Temas:
Interpersonal conflict.
Conflict management.
Psychology, Industrial.
Conflit interpersonnel.
Gestion des conflits.
Psychologie du travail.
Advice on careers & achieving success.
BUSINESS & ECONOMICS > Workplace Culture.
BUSINESS & ECONOMICS > Human Resources & Personnel Management.
Conflict management
Interpersonal conflict
Psychology, Industrial
Acceso en línea:Texto completo
Tabla de Contenidos:
  • 1. Handling office politics
  • 2. Coping with a difficult boss
  • 3. Dealing with bullying or harassment
  • 4. Dealing with discrimination against you
  • 5. Preventing discrimination
  • 6. Managing addictive behaviour
  • 7. Managing poor performance
  • 8. Thinking around problems
  • Where to find more help
  • Index.

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