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Wake up Your Call Center : Humanize Your Interaction Hub.
Annotation
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
West Lafayette : Ashland :
Purdue University Press, AtlasBooks Distribution [distributor]
March 2005 ;
|
| Edición: | 4th ed., rev. |
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
| LEADER | 00000cam a2200000Mi 4500 | ||
|---|---|---|---|
| 001 | EBOOKCENTRAL_ocn697780844 | ||
| 003 | OCoLC | ||
| 005 | 20240329122006.0 | ||
| 006 | m o d | ||
| 007 | cr |n||||||||| | ||
| 008 | 050419e200503 inua o 000 0 eng d | ||
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| 019 | |a 923340100 | ||
| 020 | |a 9781557533876 | ||
| 020 | |a 1557533873 |q (Trade Paper) | ||
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| 029 | 1 | |a DEBBG |b BV044110873 | |
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| 082 | 0 | 4 | |a 658.812 |2 22 |
| 049 | |a UAMI | ||
| 100 | 1 | |a D'Ausilio, Rosanne, |d 1941- |e author. |1 https://id.oclc.org/worldcat/entity/E39PCjFvyTyBwPPyjFvqVKdQhd | |
| 245 | 1 | 0 | |a Wake up Your Call Center : |b Humanize Your Interaction Hub. |
| 250 | |a 4th ed., rev. | ||
| 260 | |a West Lafayette : |b Purdue University Press, |c March 2005 ; |a Ashland : |b AtlasBooks Distribution [distributor] | ||
| 300 | |a 1 online resource | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 520 | 8 | |a Annotation |b Fourth edition includes the Training Imperative, Self Service, Updated Statistics, and Expanded References. | |
| 520 | 8 | |a Annotation |b Wake Up Your Call Center: Humanize Your Interaction Hubdiscusses such call-center topics as e-commerce, ER in the call center, and managing workplace conflict and technical support staff. The fourth edition is expanded and includes the training imperative, self-service, and first call resolution. It also has updated statistics and expanded references. | |
| 520 | 8 | |a Annotation |b Wake Up Your Call Center: Humanize Your Interaction Hub discusses such call centre topics as e-commerce, ER in the call centre, managing workplace conflict and technical support staff. The fourth edition is expanded and includes the training imperative, self service, first call resolution, and has updated statistics and expanded references. | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Customer services |x Management. | |
| 650 | 0 | |a Call centers |x Management. | |
| 650 | 6 | |a Service à la clientèle |x Gestion. | |
| 650 | 6 | |a Centres d'appels (Affaires) |x Gestion. | |
| 650 | 7 | |a Call centers |x Management |2 fast | |
| 650 | 7 | |a Customer services |x Management |2 fast | |
| 758 | |i has work: |a Wake up your call center (Text) |1 https://id.oclc.org/worldcat/entity/E39PCFwQcB67rtkkyxmmd69B6C |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a D'Ausilio, Rosanne. |t Wake Up Your Call Center. |d West Lafayette : Purdue University Press, ©2004 |z 9781557533876 |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=3398626 |z Texto completo |
| 994 | |a 92 |b IZTAP | ||