Managing Mobile Services : Technologies and Business Practices.

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Otros Autores: Rĩsñen, Vilho (Editor ), Koivukoski, Ulla (Editor )
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken : John Wiley & Sons, March 2005.
Temas:
Mobile communication systems > Management.
Radiocommunications mobiles > Gestion.
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Managing Mobile Services; Contents; About the editors; Contributors; Foreword; About the book; Organization; Interdependencies between chapters; Acknowledgements; Abbreviations; 1 Introduction; 1.1 Introduction to managing mobile services; 1.2 The business environment; 1.3 Business requirements; 1.3.1 The end-user perspective; 1.3.2 The network operator and service provider perspective; 1.4 The shifting focus of service management; 1.5 End-user driven service development and optimization; 1.5.1 From customer requirements to service development
  • 1.5.2 From customer experience to service optimization 1.6 Re-shaping the positioning of BSS and OSS; 1.7 Ways to capture market opportunity; 1.8 References; 2 Business Evolution of Mobile Services; 2.1 Introduction; 2.2 Mobile services evolution; 2.2.1 Voice and other calls; 2.2.2 Person-to-person messaging; 2.2.3 Content services; 2.2.4 Transaction services; 2.2.5 Business data services; 2.2.6 Advertising; 2.3 Value chain evolution; 2.3.1 Customers; 2.3.2 Mobile operators; 2.3.3 Service, content and application providers; 2.4 Business model evolution; 2.5 Conclusion
  • 3 Focus Topic 1
  • The Tune 2 Radio Service 3.1 Introduction; 3.2 The business environment encouraging service development; 3.3 Business model; 3.4 Value for the end-user; 3.5 Technical implementation; 3.5.1 The roles of the players in implementation; 3.5.2 Deployment; 3.6 Learning; 3.6.1 End-user perspective; 3.6.2 Technology perspective; 3.6.3 Business perspective; 4 Service Management; 4.1 Introduction; 4.2 Service management processes; 4.2.1 The service lifecycle; 4.2.2 Operating roles in service management; 4.2.3 Workflows and workflow management; 4.3 Service management architectures
  • 4.4 Requirements for service management 4.4.1 Implications of a multi-provider environment; 4.4.2 Device management; 4.4.3 Personalization and differentiation; 4.4.4 Service convergence; 4.4.5 Telecom
  • IT convergence; 4.4.6 Inventory; 4.4.7 Multi-vendor environment; 4.4.8 Conclusion; 4.5 Service management for GSM networks; 4.6 Service management for GPRS and mobile data networks; 4.7 Service management for 3G and multimedia; 4.8 Reference; 5 Standardization Related to Service Management; 5.1 Introduction; 5.2 IETF; 5.3 Service availability forum; 5.4 3GPP; 5.5 OMA; 5.5.1 History
  • 5.6 W3C, OASIS and WS-I5. 6.1 W3C; 5.6.2 OASIS; 5.6.3 WS-I; 5.7 Liberty Alliance; 5.7.1 History and organization; 5.7.2 Liberty and network identity; 5.7.3 The Liberty Specifications in detail; 5.7.4 Implementation status; 5.8 TMF; 5.9 DMTF; 5.10 OSS/J; 5.11 Conclusion; 5.12 References; 6 Requirements and Characteristics of IP Services; 6.1 Introduction; 6.2 Crash course in mobile network technologies; 6.3 Requirements of services; 6.3.1 Service class 1: content service; 6.3.2 Service class 2: augmented VoIP; 6.3.3 Summary; 6.4 Characteristics of services

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