Facilitation Skills for Team Leaders : Leading Organized Teams to Greater Productivity.

Annotation

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Hackett, Donald Wayne (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Menlo Park : Independence : Crisp Publications, CENGAGE Learning [distributor] June 1993 ;
Temas:
Teams in the workplace.
Communication in management.
Group facilitation.
Équipes de travail.
Communication en gestion.
Facilitation sociale.
Communication in management
Group facilitation
Teams in the workplace
Acceso en línea:Texto completo
Tabla de Contenidos:
  • TITLE
  • COPYRIGHT
  • ABOUT THE AUTHORS
  • INTRODUCTION
  • CONTENTS
  • PART I Understanding Facilitation
  • BACKGROUND: THE TRANSFORMATION OF U.S. INDUSTRY
  • Quality Improvement Process
  • WHY FACILITATION?
  • Two Key Definitions
  • LEADERSHIP AND FACILITATION
  • WHAT FACILITATORS DO
  • Formal Facilitators
  • DESIRABLE FACILITATING BEHAVIORS CHECKLIST
  • PUTTING YOUR FACILITATION SKILLS IN ACTION
  • AUTHORSâ€? RECOMMENDED ALTERNATIVE
  • HOW FACILITATION DIFFERS FROM TRAINING AND PRESENTING
  • QUIZ: TRAINING, PRESENTING OR FACILITATING
  • THE FACILITATOR: MANAGING STRUCTURE, NOT CONTENTStructure Versus Content
  • QUIZ: CONTENT OR STRUCTURE?
  • PART II Team Involvement, Decision Making, and Dynamics
  • ENCOURAGING PARTICIPATION
  • SKILL #1. HOW TO ASK QUESTIONS
  • RULES FOR ASKING NONTHREATENING QUESTIONS
  • TYPES OF QUESTIONS TO ASK
  • 1. Open-Ended Questions
  • 2. Greater Response Questions
  • 3. Redirection Questions
  • 4. Feedback and Clarification Questions
  • 5. Close-Ended Questions
  • PUTTING QUESTIONS TOGETHER
  • Chain-of-Questions Technique
  • QUIZ: THE MATCH GAME!
  • BODY LANGUAGE AND FACILITATIONEXERICISE: INTERPRETING BODY LANGUAGE
  • AUTHORSâ€? SUGGESTED RESPONSES
  • SKILL #2 RECORD THE TEAMâ€?S EFFORT
  • The Role of the Recorder
  • HOW TO USE THE FLIP CHART
  • Posture
  • Recording
  • Common Questions Asked By A Recorder
  • Displaying and Storing Recorded Sheets
  • MAKING DECISIONS
  • The Six Steps of the Team Problem-Solving Process
  • SIX-STEP PROBLEM-SOLVING PROCESS
  • STEP ONE: Establish Team Charter and Governance
  • STEP TWO: Clarify Team Objectives
  • STEP THREE: Identify Major Causes
  • STEP FOUR: Identify Potential SolutionsSTEP FIVE: Plan and Implement Corrective Action
  • STEP SIX: Evaluate and Adjust
  • GETTING GROUP AGREEMENT
  • What Is Consensus?
  • HOW DO FACILITATORS GET CONSENSUS?
  • WHAT IF THE GROUP GETS STUCK?
  • Voting to Sort as an Alternative to Consensus
  • Multivoting
  • Nominal Group Voting
  • THE IMPORTANCE OF PREPARATION
  • Meeting Notification and Agenda
  • Sample Meeting Notification and Agenda
  • RUNNING AN EFFECTIVE TEAM MEETING
  • MANAGING THE MEETINGâ€?S PHYSICAL ENVIRONMENT
  • Team Meeting Checklist
  • TEAM LIFE CYCLESSTAGE 1: FORMING
  • STAGE 2: STORMING
  • STAGE 3: NORMING
  • STAGE 2: PERFORMING
  • Team Development Exercise
  • HANDLING DIFFICULT TEAM MEMBERS
  • WHEN to Handle a Difficult Team Member
  • HOW to Handle a Troublesome Team Member
  • QUIZ: THE MATCH GAME
  • WHAT IF THE GROUP STILL GETS STUCK?
  • Other Resources
  • PART III Facilitation Tools
  • ESSENTIAL TOOLS
  • Process Flowcharts
  • Flowchart Symbols
  • How to Construct a Flowchart
  • STEP 1: Developing Major Steps
  • STEP 2. List Substeps for Each Major Step

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