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Building Trust : a Manager's Guide for Business Success.
Annotation
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Menlo Park : Independence :
Crisp Publications, CENGAGE Learning [distributor]
June 1998 ;
|
| Temas: | |
| Acceso en línea: | Texto completo |
Tabla de Contenidos:
- TITLE
- COPYRIGHT
- ABOUT THE AUTHOR
- CONTENTS
- DEDICATION
- CHAPTER I What Does Trust Mean?
- YOUR DEFINITION OF TRUST
- WHAT IS TRUST?
- A DEFINITION OF TRUST
- INTRGRITY
- BELIEF
- WHAT TRUST IS AND IS NOT
- TRUST MEANS BUSINESS
- CHAPTER II Foundations of Trust
- THREE FUNDAMENTAL INTERPRETATIONS
- INSTINCT
- PAST EXPRIENCE
- Trust and Service Recovery
- Turning a Problem into an Opportunity
- CURRENT EXPERIENCE
- Do the Messages Match?
- Orientation
- MUTUAL UNDERSTANDING
- CASE STUDY: Kokomo
- TIPS FOR WORKING ON A TEAMCHAPTER III Consruences of a Lack of Trust
- WHY PEOPLE DON�T TRUST
- WHAT HAPPENS WHEN YOU DON�T TRUST
- CONSEQUENCE #1: A LACK OF COMMITMENT
- COMMON RESPONSES TO “COMMITMENT AND TRUST� QUERIES
- CONSEQUENCE #2: LOWER EMPLOYEE SATISFACTION
- THE REVOLVING DOOR SYNDROME
- CONSEQUENCE #3: A LACK OF OPEN COMMUNICATION
- CASE STUDY: The Case of the Muddled Manager
- STEPS FOR IMPROVING SERVICE
- The Challenge to Cooperate
- “PROJECT TEAM�
- “Project Team� and Trust
- CONSEQUENCE #4: EMPTY WORDS AND UNREALISTIC IMAGESPeople�The Ultimate Computer
- MAKE PEOPLE YOUR MOST IMPORTANT ASSET!
- CHAPTER IV Three Steps for Encouraging Trust
- ACTION PLAN FOR ENCOURAGING TRUST
- STEP ONE: ASK FOR INPUT AND PUT IT TO USE
- Communicating with Team Members
- Communicating with Customers
- STEP TWO: DO WHAT YOU SAY YOU�LL DO
- Lead by Example
- STEP THREE: DELEGATE EFFECTIVELY
- SUMMARY