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Building Trust : a Manager's Guide for Business Success.
Annotation
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Menlo Park : Independence :
Crisp Publications, CENGAGE Learning [distributor]
June 1998 ;
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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|---|---|---|---|
| 001 | EBOOKCENTRAL_ocn697484151 | ||
| 003 | OCoLC | ||
| 005 | 20240329122006.0 | ||
| 006 | m o d | ||
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| 020 | |a 1560525142 |q (Book, Other) | ||
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| 037 | |b 00042054 | ||
| 050 | 4 | |a HF5386.S58 1998eb | |
| 082 | 0 | 4 | |a 650.1 |q OCoLC |2 22/eng/20230216 |
| 049 | |a UAMI | ||
| 100 | 1 | |a Galbraith-Shurtleff, Mary, |e author. | |
| 245 | 1 | 0 | |a Building Trust : |b a Manager's Guide for Business Success. |
| 260 | |a Menlo Park : |b Crisp Publications, |c June 1998 ; |a Independence : |b CENGAGE Learning [distributor] | ||
| 300 | |a 1 online resource | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
| 338 | |a online resource |b cr |2 rdacarrier | ||
| 520 | 8 | |a Annotation |b The concept of trust may, at first glance seem odd as a component of an effective business strategy. This book establishes that trust is at the heart of how we act in many business situations and how we approach encouraging trust can be vital to our success. Through looking at the Foundations of Trust (Instinct, Past Experience, Current Observation/Experience) the author shows the reader familiar concepts and demonstrates them through (exercises. The consequences resulting from a lack of trust are examined and pursued through another set of exercises. | |
| 521 | |a Scholarly & Professional |b Crisp Publications, Incorporated. | ||
| 505 | 0 | |a TITLE -- COPYRIGHT -- ABOUT THE AUTHOR -- CONTENTS -- DEDICATION -- CHAPTER I What Does Trust Mean? -- YOUR DEFINITION OF TRUST -- WHAT IS TRUST? -- A DEFINITION OF TRUST -- INTRGRITY -- BELIEF -- WHAT TRUST IS AND IS NOT -- TRUST MEANS BUSINESS -- CHAPTER II Foundations of Trust -- THREE FUNDAMENTAL INTERPRETATIONS -- INSTINCT -- PAST EXPRIENCE -- Trust and Service Recovery -- Turning a Problem into an Opportunity -- CURRENT EXPERIENCE -- Do the Messages Match? -- Orientation -- MUTUAL UNDERSTANDING -- CASE STUDY: Kokomo | |
| 505 | 8 | |a TIPS FOR WORKING ON A TEAMCHAPTER III Consruences of a Lack of Trust -- WHY PEOPLE DON�T TRUST -- WHAT HAPPENS WHEN YOU DON�T TRUST -- CONSEQUENCE #1: A LACK OF COMMITMENT -- COMMON RESPONSES TO “COMMITMENT AND TRUST� QUERIES -- CONSEQUENCE #2: LOWER EMPLOYEE SATISFACTION -- THE REVOLVING DOOR SYNDROME -- CONSEQUENCE #3: A LACK OF OPEN COMMUNICATION -- CASE STUDY: The Case of the Muddled Manager -- STEPS FOR IMPROVING SERVICE -- The Challenge to Cooperate -- “PROJECT TEAM� -- “Project Team� and Trust | |
| 505 | 8 | |a CONSEQUENCE #4: EMPTY WORDS AND UNREALISTIC IMAGESPeople�The Ultimate Computer -- MAKE PEOPLE YOUR MOST IMPORTANT ASSET! -- CHAPTER IV Three Steps for Encouraging Trust -- ACTION PLAN FOR ENCOURAGING TRUST -- STEP ONE: ASK FOR INPUT AND PUT IT TO USE -- Communicating with Team Members -- Communicating with Customers -- STEP TWO: DO WHAT YOU SAY YOU�LL DO -- Lead by Example -- STEP THREE: DELEGATE EFFECTIVELY -- SUMMARY | |
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Management. | |
| 650 | 0 | |a Success in business. | |
| 650 | 0 | |a Trust. | |
| 650 | 6 | |a Gestion. | |
| 650 | 6 | |a Succès dans les affaires. | |
| 650 | 6 | |a Confiance. | |
| 650 | 7 | |a management. |2 aat | |
| 650 | 7 | |a Management |2 fast | |
| 650 | 7 | |a Success in business |2 fast | |
| 650 | 7 | |a Trust |2 fast | |
| 758 | |i has work: |a Building trust (Text) |1 https://id.oclc.org/worldcat/entity/E39PD3HYD9RDjCrTK3yFJrwf7b |4 https://id.oclc.org/worldcat/ontology/hasWork | ||
| 776 | 0 | 8 | |i Print version: |a Galbraith-Shurtleff, Mary. |t Building Trust. |d Menlo Park : Crisp Publications June 1998 Independence : CENGAGE Learning [distributor] |w (DLC) 97077977 |
| 856 | 4 | 0 | |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=3116905 |z Texto completo |
| 938 | |a ProQuest Ebook Central |b EBLB |n EBL3116905 | ||
| 994 | |a 92 |b IZTAP | ||