The Business of Listening : a Practical Guide to Effective Listening.

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Annotation

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Romero, Diana Bonet, 1942- (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Menlo Park : Independence : Crisp Publications, CENGAGE Learning [distributor] May 2001 ;
Edición:3rd ed.
Temas:
Listening.
Écoute (Psychologie)
Listening
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Title
  • Copyright
  • About the Author
  • Preface
  • Contents
  • PART 1 Why Should You Listen?
  • Whatâ€?s in It for You?
  • Listening-related work activities
  • Whatâ€?s in It for Your Organization?
  • Asleep at the Switch: The Cost of Lazy Listening
  • The Joy of Small Change
  • PART 2 Four Key Elements of Good Listening
  • How to Be a Good Listener
  • Four Key Elements
  • Key Element 1: Hear the Message
  • Listening Is Voluntary
  • Three Keys to Hearing the Message
  • Key Element 2: Interpret the Message
  • Words
  • Filters
  • Tone of Voice
  • Non-verbal CuesKey Element 3: Evaluate the Message
  • Key Element 4: Respond to the Message
  • Review Lab For Key Elements 1â€?4
  • PART 3 Your Listening Style
  • You Are Unique
  • The Promoting Style
  • The Good Stuff:
  • The Downside:
  • TIPS FOR BETTER LISTENING:
  • What Gets a Promoterâ€?s Attention?
  • The Supporting Style
  • The Good Stuff:
  • The Downside:
  • TIPS FOR BETTER LISTENING:
  • What Gets a Supporterâ€?s Attention?
  • The Directive Style
  • The Good Stuff:
  • The Downside:
  • TIPS FOR BETTER LISTENING
  • What Gets a Directorâ€?s Attention?The Analytical Style
  • The Good Stuff:
  • The Downside:
  • TIPS FOR BETTER LISTENING:
  • What Gets an Analyzerâ€?s Attention?
  • PART 4 Whatâ€?s Your Listening Attitude?
  • A Listening Attitude: Your Key to Success
  • Barriers to Communication
  • Bridges to Communication
  • How Well Do You Listen?
  • How to Stomp Bad Listening Habits
  • Catch yourself in the act
  • Fight the habit
  • Substitute the old habit for a new habit
  • Acknowledge your success
  • Be patient with yourself
  • How to Help Someone Listen to You
  • Behaviors That Help People ListenPART 5 Ten Tips for Tip-Top Listening
  • Listening Louder
  • Tip 1: Take Notes
  • Tip 2: Listen Now, Report Later
  • Tip 3: Want to Listen
  • Tip 4: Be Present
  • Tip 5: Anticipate Excellence
  • Tip 6: Become a “Whole Bodyâ€? Listener
  • Tip 7: Build Rapport by Pacing the Speaker
  • Tip 8: Control Your Emotional “Hot-buttonsâ€?
  • Tip 9: Control Distractions
  • Tip 10: Listening Is a Gift, Give Generously
  • SUMMARY
  • Points to Remember
  • Part 1: Why Should You Listen?
  • Part 2: How to Be a Good Listener
  • Part 3: Your Listening StylePart 4: Your Listening Attitudeâ€?A Barrier or a Bridge?
  • Part 5: Ten Tips for Tip-Top Listening
  • Develop a Personal Action Plan
  • Authorâ€?s Suggested Answers and Comments
  • The Benefits of Listening
  • What Do You Know About Listening? (page 8)
  • Listening Lab: Hearing the Message (page 18)
  • Vacant Vincent (page 50)
  • Critical Carrie (page 51)
  • Complaint Curtis (page 52)
  • Arlo Active (page 53)
  • Lisette Listener (page 54)
  • Additional Reading

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