Accountability : Managing for Maximum Results.

Annotation

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Lloyd, Sam (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Menlo Park : Independence : Crisp Publications, CENGAGE Learning [distributor] Oct. 2001 ;
Temas:
Supervision of employees.
Responsibility.
Personnel management.
Personnel > Supervision.
Responsabilité.
Personnel > Direction.
Personnel management
Responsibility
Supervision of employees
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Title
  • Copyright
  • About the Author
  • How to Use This Book
  • Preface
  • Contents
  • PART 1 The Case for Accountability
  • Getting Work Done Through Others
  • Case Study: Sharing the Workload
  • Gathering Feedback
  • HOW AM I DOING?
  • PART 2 The Manager/Employee Relationship
  • Establishing Positive Expectations
  • Self-Fulfilling Prophecy
  • Case Study: A Negative Self-Fulfilling Prophecy
  • Putting Self-Fulfilling Prophecy to Work
  • Case Study: A Positive Self-Fulfilling Prophecy
  • Creating Rapport
  • Using the Pacing Technique
  • Improving Listening SkillsCommon Responses and Their Risks
  • Diffusing Emotion Through Active Listening
  • Listening with Empathy
  • Lessening Employee Dependency
  • The Cycle of Dependency
  • The Downward Spiral
  • Promoting Accountability
  • Developing Relationship Contracts
  • A Valid Contract
  • Mutual Agreement
  • Mutual Benefit
  • Mutual Ability
  • Legality
  • DRAFT YOUR OWN CONTRACT
  • PART 3 Leadership & Management Skills
  • Defining Leadership
  • Setting Goals to Communicate Your Vision
  • Involving Employees to Create Buy-In
  • Determining the Action StepsEmpowering Employees Through Delegating
  • Why Is Delegation So Difficult?
  • Case Study: Delegating or Dumping?
  • Preparing To Delegate
  • The Delegation Discussion
  • Case Study: Delegating to Empower
  • Recovering and Learning from Mistakes
  • The Cost of Mishandling Mistakes
  • Case Study: One Mistake Leads to Another
  • Coaching Employees Through Their Mistakes
  • Case Study: A Positive Learning Experience
  • PART 4 Communication Tools That Build Accountability
  • Matching Personality Type
  • The Four Personality Types
  • Delegating to Personality TypeCommunicating Win-Win Messages
  • Nonassertive
  • Aggressive
  • Assertive
  • Body Language Speaks Volumes
  • Case Study: Accountability through Communication
  • Giving Strokes to Get Results
  • The Need for Attention
  • What You Stroke Is What You Get!
  • Stroking in the Workplace
  • A Recognition Certificate
  • Confronting Unacceptable Behavior
  • The Positive Side of Confrontation
  • Caring Confrontation Formula
  • 1 Identify the behavior.
  • 2 Identify the tangible effects.
  • 3 Identify your own feelings.
  • 4 Identify the change you desire.Case Study: Antagonizing Co-Workers
  • Confrontation Made Easy
  • Engage in Active Listening
  • Performing a Relationship Audit
  • THE RELATIONSHIP AUDIT WORKSHEET
  • Discussing the Relationship Audit
  • A Sample Relationship Audit Discussion
  • Comments about the Sample Discussion
  • The Discussion Continues
  • Additional Comments
  • PART 5 Follow-Up Ideas for Skill Development
  • Maintain Your Momentum
  • Establish an Action Plan
  • Reward Yourself
  • Continue to Work at It
  • APPENDIX

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