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Operations rules : delivering customer value through flexible operations /

In recent years, management gurus have urged businesses to adopt such strategies as just-in-time, lean manufacturing, offshoring, and frequent deliveries to retail outlets. But today, these much-touted strategies may be risky. Global financial turmoil, rising labor costs in developing countries, and...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Simchi-Levi, David
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Cambridge, Mass. : MIT Press, ©2010.
Temas:
Acceso en línea:Texto completo

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100 1 |a Simchi-Levi, David. 
245 1 0 |a Operations rules :  |b delivering customer value through flexible operations /  |c David Simchi-Levi. 
260 |a Cambridge, Mass. :  |b MIT Press,  |c ©2010. 
300 |a 1 online resource (x, 239 pages) :  |b illustrations, maps 
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504 |a Includes bibliographical references and index. 
505 0 |a The value of operations -- From customer value to operations strategy -- Matching products, markets, and strategies -- Procurement and supply contracts as competitive weapons -- Risk mitigation strategies -- Rethinking the role of information technology -- System flexibility -- Process flexibility -- Product design flexibility -- The impact of oil price volatility -- Doing well by doing good -- Barriers to success. 
588 0 |a Print version record. 
520 |a In recent years, management gurus have urged businesses to adopt such strategies as just-in-time, lean manufacturing, offshoring, and frequent deliveries to retail outlets. But today, these much-touted strategies may be risky. Global financial turmoil, rising labor costs in developing countries, and huge volatility in the price of oil and other commodities can disrupt a company's entire supply chain and threaten its ability to compete. In Operations Rules, David Simchi-Levi identifies the crucial element in a company's success: the link between the value it provides its customers and its operations strategies. And he offers a set of scientifically and empirically based rules that management can follow to achieve a quantum leap in operations performance. Flexibility, says Simchi-Levi, is the single most important capability that allows firms to innovate in their operations and supply chain strategies. A small investment in flexibility can achieve almost all the benefits of full flexibility. And successful companies do not all pursue the same strategies. Amazon and Wal-Mart, for example, are direct competitors but each focuses on a different market channel and provides a unique customer value proposition-- Amazon, large selection and reliable fulfillment; Wal-Mart, low prices-- that directly aligns with its operations strategy. Simchi-Levi's rules--regarding such issues as channels, price, product characteristics, value-added service, procurement strategy, and information technology--transform operations and supply chain management from an undertaking based on gut feeling and anecdotes to a science. 
546 |a English. 
590 |a ProQuest Ebook Central  |b Ebook Central Academic Complete 
650 0 |a Business logistics. 
650 0 |a Operations research. 
650 0 |a Consumer satisfaction. 
650 6 |a Logistique (Organisation) 
650 6 |a Recherche opérationnelle. 
650 6 |a Consommateurs  |x Satisfaction. 
650 7 |a BUSINESS & ECONOMICS  |x Operations Research.  |2 bisacsh 
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650 7 |a Consumer satisfaction  |2 fast 
650 7 |a Operations research  |2 fast 
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