Tourist Customer Service Satisfaction : an Encounter Approach.

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Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet surprisingly there are few or any books wh...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Noe, Francis P.
Otros Autores: Uysal, Muzaffer, Magnini, Vincent P.
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken : Taylor & Francis, 2010.
Colección:Advances in Tourism
Temas:
Tourism > Management.
Hospitality industry > Management.
Tourism > Hospitality.
Accueil (Tourisme) > Gestion.
Hospitality industry > Management
Tourism > Management
Acceso en línea:Texto completo

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245 1 0 |a Tourist Customer Service Satisfaction :  |b an Encounter Approach. 
260 |a Hoboken :  |b Taylor & Francis,  |c 2010. 
300 |a 1 online resource (204 pages). 
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338 |a online resource  |b cr  |2 rdacarrier 
490 0 |a Advances in Tourism 
505 0 |a Book Cover; Title; Copyright; Contents; About the authors; Introduction; 1 Defining encounter theory; 2 Encountering interactive roles; 3 Knowing the travel customer's role; 4 Managing the travel situation; 5 Positioning the travel provider; 6 Appealing to the travel and provider roles; 7 Nuances of interpersonal interactions; 8 Going beyond satisfaction to loyalty; 9 Where do we go from here?; Bibliography; Index. 
520 |a Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social exchange and interaction between the service provider and customer. "Tourist Customer Service Satisfaction" fully explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges, outlini. 
588 0 |a Print version record. 
590 |a ProQuest Ebook Central  |b Ebook Central Academic Complete 
650 0 |a Tourism  |x Management. 
650 0 |a Hospitality industry  |x Management. 
650 4 |a Tourism  |x Hospitality. 
650 6 |a Accueil (Tourisme)  |x Gestion. 
650 7 |a Hospitality industry  |x Management  |2 fast 
650 7 |a Tourism  |x Management  |2 fast 
700 1 |a Uysal, Muzaffer. 
700 1 |a Magnini, Vincent P. 
758 |i has work:  |a Tourist customer service satisfaction (Text)  |1 https://id.oclc.org/worldcat/entity/E39PCGm4Jx4YVmTdDyFx7ggrpX  |4 https://id.oclc.org/worldcat/ontology/hasWork 
776 0 8 |i Print version:  |a Noe, Francis P.  |t Tourist Customer Service Satisfaction : An Encounter Approach.  |d Hoboken : Taylor & Francis, ©2010  |z 9780415578042 
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938 |a ProQuest Ebook Central  |b EBLB  |n EBL589559 
938 |a ProQuest MyiLibrary Digital eBook Collection  |b IDEB  |n 288283 
994 |a 92  |b IZTAP 

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