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Tourist Customer Service Satisfaction : an Encounter Approach.
Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet surprisingly there are few or any books wh...
| Clasificación: | Libro Electrónico |
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| Autor principal: | |
| Otros Autores: | , |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Hoboken :
Taylor & Francis,
2010.
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| Colección: | Advances in Tourism
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| Temas: | |
| Acceso en línea: | Texto completo |
| Sumario: | Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other's needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social exchange and interaction between the service provider and customer. "Tourist Customer Service Satisfaction" fully explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges, outlini. |
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| Descripción Física: | 1 online resource (204 pages). |
| ISBN: | 9780203852361 0203852362 128288283X 9781282882836 |