Instant Messaging Rules A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

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Annotation The rapid increase in the use of the new electronic communications tool of instant messaging (IM)-expected to surpass e-mail in the near future-poses serious workplace challenges. This tool kit answers all the questions about IM, including establishing guidelines for the use of IM, overco...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Flynn, Nancy (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : Amacom July 2004
Temas:
Instant messaging.
Electronic mail messages.
Business communication.
Embedded Computer Systems
Messagerie instantanée.
Courrier électronique.
Communication dans l'entreprise.
electronic mail.
Business communication
Electronic mail messages
Instant messaging
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Intro
  • Contents
  • Acknowledgments
  • PART ONE What Every Employer Needs to Know About Workplace Instant Messaging
  • INTRODUCTION Why Instant Messaging Management?
  • CHAPTER 1 Instant Messaging Is Used by Someone in Nearly Every U. S. Company
  • CHAPTER 2 Uncovering Unauthorized Instant Messaging Use in Your Office
  • CHAPTER 3 What's the Best Way to Manage Employees' Instant Messaging Use?
  • CHAPTER 4 Establishing an E-Risk Management, Compliance, and Litigation Response Team
  • CHAPTER 5 Instant Messaging Pros and Cons
  • PART TWO Instant Messaging and the Law: Why Every Employer Must Establish Rules and Policies
  • CHAPTER 6 Instant Messaging Creates Business Challenges and Legal Headaches
  • CHAPTER 7 Instant Messaging Compounds Confidentiality Concerns
  • CHAPTER 8 Protecting Privacy in the Instant Messaging World: Prying EyesMay Be Reading Over Your Electronic Shoulder
  • PART THREE Establishing an Instant Messaging Policy
  • CHAPTER 9 Use Written Rules and Policies to Enforce Your Strategic Instant Messaging Management Plan
  • PART FOUR Content Guidelines for Clean and Compliant Instant Messaging
  • CHAPTER 10 What Constitutes Appropriate ( and Inappropriate) Instant Messaging Content?
  • PART FIVE Establishing an Instant Messaging Retention and Deletion Strategy
  • CHAPTER 11 Retaining Instant Messaging Business Records Is a Legal Necessity- and a Business Challenge
  • CHAPTER 12 How to Manage Instant Messaging Business Record Retention
  • CHAPTER 13 Instant Messaging Discovery: Locating Evidence- For or Against You
  • CHAPTER 14 Beware the Destruction of Instant Messaging Evidence
  • PART SIX Employee Education
  • CHAPTER 15 Training Is Essential to Instant Messaging Policy Compliance
  • CHAPTER 16 Employee Compliance Is Key to Successful Instant Messaging Policy
  • PART SEVEN Regulatory Realities.
  • CHAPTER 17 Instant Messaging Is Big on Wall Street
  • CHAPTER 18 Regulated Firms Playing Catch- Up with E- Mail Retention
  • CHAPTER 19 Instant Messaging Regulations Extend to Main Street, Too
  • APPENDIX A Thirty-Two Instant Messaging Rules: Best Practices to Keep You in Business and out of Court
  • APPENDIX B Instant Messaging and E- Mail Policy Dos and Don'ts
  • APPENDIX C Instant Messaging and E- Mail Code of Conduct
  • APPENDIX D Sample Instant Messaging and E- Mail Policies
  • APPENDIX E Sample Computer Network, Instant Messaging, and E- Mail Policy
  • APPENDIX F Sample Sexual Harassment and Discrimination Policy
  • APPENDIX G Instant Messaging Vendors
  • APPENDIX H Glossary of Instant Messaging, E- Mail, Legal, Regulatory, and Technical Terms
  • APPENDIX I Recommended Reading
  • Notes
  • Index
  • About the Author.

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