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Instant Messaging Rules A Business Guide to Managing Policies, Security, and Legal Issues for Safe IM Communication

Annotation The rapid increase in the use of the new electronic communications tool of instant messaging (IM)-expected to surpass e-mail in the near future-poses serious workplace challenges. This tool kit answers all the questions about IM, including establishing guidelines for the use of IM, overco...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Flynn, Nancy (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New York : Amacom July 2004
Temas:
Acceso en línea:Texto completo

MARC

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520 8 |a Annotation The rapid increase in the use of the new electronic communications tool of instant messaging (IM)-expected to surpass e-mail in the near future-poses serious workplace challenges. This tool kit answers all the questions about IM, including establishing guidelines for the use of IM, overcoming security risks and productivity challenges, and managing IM as a business asset 
505 0 |a Intro -- Contents -- Acknowledgments -- PART ONE What Every Employer Needs to Know About Workplace Instant Messaging -- INTRODUCTION Why Instant Messaging Management? -- CHAPTER 1 Instant Messaging Is Used by Someone in Nearly Every U. S. Company -- CHAPTER 2 Uncovering Unauthorized Instant Messaging Use in Your Office -- CHAPTER 3 What's the Best Way to Manage Employees' Instant Messaging Use? -- CHAPTER 4 Establishing an E-Risk Management, Compliance, and Litigation Response Team -- CHAPTER 5 Instant Messaging Pros and Cons -- PART TWO Instant Messaging and the Law: Why Every Employer Must Establish Rules and Policies -- CHAPTER 6 Instant Messaging Creates Business Challenges and Legal Headaches -- CHAPTER 7 Instant Messaging Compounds Confidentiality Concerns -- CHAPTER 8 Protecting Privacy in the Instant Messaging World: Prying EyesMay Be Reading Over Your Electronic Shoulder -- PART THREE Establishing an Instant Messaging Policy -- CHAPTER 9 Use Written Rules and Policies to Enforce Your Strategic Instant Messaging Management Plan -- PART FOUR Content Guidelines for Clean and Compliant Instant Messaging -- CHAPTER 10 What Constitutes Appropriate ( and Inappropriate) Instant Messaging Content? -- PART FIVE Establishing an Instant Messaging Retention and Deletion Strategy -- CHAPTER 11 Retaining Instant Messaging Business Records Is a Legal Necessity- and a Business Challenge -- CHAPTER 12 How to Manage Instant Messaging Business Record Retention -- CHAPTER 13 Instant Messaging Discovery: Locating Evidence- For or Against You -- CHAPTER 14 Beware the Destruction of Instant Messaging Evidence -- PART SIX Employee Education -- CHAPTER 15 Training Is Essential to Instant Messaging Policy Compliance -- CHAPTER 16 Employee Compliance Is Key to Successful Instant Messaging Policy -- PART SEVEN Regulatory Realities. 
505 8 |a CHAPTER 17 Instant Messaging Is Big on Wall Street -- CHAPTER 18 Regulated Firms Playing Catch- Up with E- Mail Retention -- CHAPTER 19 Instant Messaging Regulations Extend to Main Street, Too -- APPENDIX A Thirty-Two Instant Messaging Rules: Best Practices to Keep You in Business and out of Court -- APPENDIX B Instant Messaging and E- Mail Policy Dos and Don'ts -- APPENDIX C Instant Messaging and E- Mail Code of Conduct -- APPENDIX D Sample Instant Messaging and E- Mail Policies -- APPENDIX E Sample Computer Network, Instant Messaging, and E- Mail Policy -- APPENDIX F Sample Sexual Harassment and Discrimination Policy -- APPENDIX G Instant Messaging Vendors -- APPENDIX H Glossary of Instant Messaging, E- Mail, Legal, Regulatory, and Technical Terms -- APPENDIX I Recommended Reading -- Notes -- Index -- About the Author. 
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