Cases in Call Center Management : Great Ideas (Th)at Work.

Annotation

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autores principales: Feinberg, Richard (Autor), Ruyter, Ko de (Autor), Bennington, Lynne (Autor)
Formato: Electrónico eBook
Idioma:Inglés
Publicado: West Lafayette : Ashland : Purdue University Press, AtlasBooks Distribution [distributor] Dec. 2004 ;
Temas:
Call centers > Management > Case studies.
Centres d'appels (Affaires) > Gestion > Études de cas.
Call centers > Management
Case studies
Acceso en línea:Texto completo

MARC

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100 1 |a Feinberg, Richard,  |e author. 
245 1 0 |a Cases in Call Center Management :  |b Great Ideas (Th)at Work. 
260 |a West Lafayette :  |b Purdue University Press,  |c Dec. 2004 ;  |a Ashland :  |b AtlasBooks Distribution [distributor] 
300 |a 1 online resource (356 pages) :  |b illustrations 
336 |a text  |b txt  |2 rdacontent 
337 |a computer  |b c  |2 rdamedia 
338 |a online resource  |b cr  |2 rdacarrier 
520 8 |a Annotation  |b The book is rounded out with a section on resources that will provide hundreds of ideas to accentuate your current call center. Both a practical guide and an exhaustive reference, "Cases in Call Center Management is an investment in the future success of your customer service operations. 
521 |a Trade  |b Purdue University Press. 
505 8 |a Chapter 35Chapter 36 -- Chapter 37 -- Chapter 38 -- Section 3 -- Chapter 39 -- Chapter 40 -- Chapter 41 -- Chapter 42 -- Chapter 43 -- Chapter 44 -- Chapter 45 -- Chapter 46 -- Chapter 47 -- Chapter 48 -- Chapter 49 -- Chapter 50 -- Chapter 51 -- Chapter 52 -- Chapter 53 -- Chapter 54 -- Chapter 55 -- Chapter 56 -- Chapter 57 -- Chapter 58 -- Chapter 59 -- Chapter 60 -- Section 4 -- Chapter 61 -- Chapter 62 -- Chapter 63 -- Chapter 64 -- Chapter 65 -- Chapter 66 -- Chapter 67 -- Appendix -- Index 
590 |a ProQuest Ebook Central  |b Ebook Central Academic Complete 
650 0 |a Call centers  |x Management  |v Case studies. 
650 6 |a Centres d'appels (Affaires)  |x Gestion  |v Études de cas. 
650 7 |a Call centers  |x Management  |2 fast 
655 7 |a Case studies  |2 fast 
700 1 |a Ruyter, Ko de,  |e author. 
700 1 |a Bennington, Lynne,  |e author. 
758 |i has work:  |a Cases in call center management (Text)  |1 https://id.oclc.org/worldcat/entity/E39PCFWwDX369YmbDdBHfrfdYq  |4 https://id.oclc.org/worldcat/ontology/hasWork 
776 0 8 |i Print version:  |a Feinberg, Richard.  |t Cases in Call Center Management : Great Ideas (Th)at Work.  |d West Lafayette : Purdue University Press, ©2003  |z 9781557533425 
856 4 0 |u https://ebookcentral.uam.elogim.com/lib/uam-ebooks/detail.action?docID=3398625  |z Texto completo 
994 |a 92  |b IZTAP 

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