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About the Book: Communication skills have emerged as a major required skill-set for young graduates and citizens in India today. This book on Business Communication is geared to give the reader a comprehensive view about all aspects of communication-oral, written, body language, and technology-based...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Gopal, Namita
Formato: Electrónico eBook
Idioma:Inglés
Publicado: New Delhi : New Age International, ©2009.
Temas:
Business communication.
Commercial correspondence.
Communication dans l'entreprise.
BUSINESS & ECONOMICS > Business Communication > General.
Business communication
Commercial correspondence
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Cover
  • Preface
  • Contents
  • Part I Concepts of Communication
  • Chapter 1. Importance of Business Communication
  • Chapter 2. The Communication Process
  • Chapter 3. Objectives of Communication
  • Chapter 4. Communication Barriers
  • Chapter 5 Channels of Communication
  • Chapter 6. Methods of Communication
  • Part II Business Communication Technology
  • Chapter 1. Appliances Used for Communication
  • Chapter 2. Mass Communication Media
  • Part III Oral Communication
  • Chapter 1. Introduction to Oral Communication
  • Chapter 2. Listening
  • Chapter 3. Speaking Chapter 4. Interviews
  • Chapter 5. Meetings: Notice, Agenda and Minutes
  • Chapter 6. Annual General Meeting, Role of a Company Secretary & Annual Report
  • Chapter 7. Group Communication: Committees and Seminars
  • Chapter 8. Group Discussion
  • Part IV Written Communication
  • Chapter 1. Principles of Effective Communication
  • Chapter 2. Importance of Commercial Correspondence
  • Chapter 3. Visual Aids
  • Chapter 4. Layout of a Business Letter
  • Chapter 5. Styles of Layout
  • Chapter 6. Writing Resumes
  • Chapter 7. Application Letters Chapter 8. Appointment Letters
  • Chapter 9. References & Testimonials
  • Chapter 10. Reports
  • Chapter 11. Tools of Internal Communication
  • Chapter 12. Article Review
  • Chapter 13. Communication Through Notices
  • Chapter 14. Enquiries & Replies
  • Chapter 15. Quotations and Offers
  • Chapter 16. Orders
  • Chapter 17. Complaints and Claims
  • Chapter 18. Sales Letters
  • Chapter 19. Circular Letters
  • Chapter 20. Letters to The Editor
  • Chapter 21. Collection Letters
  • Chapter 22. Credit and Status Enquiries
  • Chapter 23. Bank CorrespondenceChapter 24. Correspondence Pertaining to Insurance
  • Chapter 25. Letters Relating to Export and Import
  • Chapter 26. Documentation
  • Part V Using Software Applications & The Internet
  • Chapter 1. Microsoft Office
  • Chapter 2. Search Engines
  • Chapter 3. The Business Applications of The Internet
  • Part VI Grammar
  • Chapter 1. Punctuation
  • Chapter 2. Parts of Speech
  • Chapter 3. Style in Business Writing
  • Chapter 4. Sentence Structure
  • Chapter 5. Foreign Words and Phrases
  • Chapter 6. Figures of Speech
  • Part VII Business EnglishChapter 1. Dictionary Usage
  • Chapter 2. Thesaurus Usage
  • Chapter 3. Summarization
  • Chapter 4. Vocabulary
  • Chapter 5. Writing Techniques

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