What's the secret? : to providing a world-class customer experience /

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"Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and...

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Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: DiJulius, John R., 1964-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: Hoboken, N.J. : Wiley, ©2008.
Temas:
Customer services.
Consumer satisfaction.
Customer loyalty.
Consumer Behavior
Service à la clientèle.
Consommateurs > Satisfaction.
Consommateurs > Fidélité.
BUSINESS & ECONOMICS > Customer Relations.
Consumer satisfaction
Customer loyalty
Customer services
Kundenorientierung
Unternehmen
Acceso en línea:Texto completo
Texto completo
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What's the secret? : to providing a world-class customer experience /
por DiJulius, John R., 1964-
Publicado 2008
Texto completo (Requiere registro previo con correo institucional)
Electrónico eBook
Search Result 2
What's the secret? to providing a world-class customer experience /
por DiJulius, John R., 1964-
Publicado 2008
Texto completo
Electrónico eBook
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