How organisations measure success : the use of performance indicators in government /

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Reports on two years of field research funded by the Economic and Social Research Council. Examines performance indicators across a variety of government departments and public agencies as well as private businesses.

Detalles Bibliográficos
Clasificación:Libro Electrónico
Autor principal: Carter, Neil, 1958-
Otros Autores: Klein, Rudolf, Day, Patricia, 1940-
Formato: Electrónico eBook
Idioma:Inglés
Publicado: London ; New York : Routledge, 1992.
Temas:
Administrative agencies > Great Britain > Evaluation > Case studies.
Executive departments > Great Britain > Evaluation > Case studies.
Government productivity > Great Britain > Case studies.
Industrial productivity > Great Britain > Case studies.
Ministères > Grande-Bretagne > Évaluation > Cas, Études de.
Productivité > Grande-Bretagne > Cas, Études de.
Administration publique > Grande-Bretagne > Évaluation > Études de cas.
Ministères > Grande-Bretagne > Évaluation > Études de cas.
Administration publique > Grande-Bretagne > Productivité > Études de cas.
Productivité > Grande-Bretagne > Études de cas.
POLITICAL SCIENCE > Public Affairs & Administration.
Administrative agencies > Evaluation
Executive departments > Evaluation
Government productivity
Industrial productivity
Beleidsevaluatie.
Grande-Bretagne > Administration > Productivité > Cas, Études de.
Grande-Bretagne > Administration > Évaluation > Cas, Études de.
Great Britain
Case studies
Acceso en línea:Texto completo
Tabla de Contenidos:
  • Book Cover; Title; Contents; List of tables; List of abbreviations; Introduction; Revolution or resurrection? The history of a concept; Models, measures, and muddles: organisational and conceptual dimensions of performance indicators; The criminal justice system: police, courts, and prisons; The welfare system: Social Security and the National Health Service; The private sector: banks, building societies, and retail stores; Managing monopolies: railways, water, and airports; Performance indicators in the 1990s: tools for managing political and administrative change; References; Name index.

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