Tabla de Contenidos:
  • CONTENTS
  • INTRODUCTION
  • Chapter 1 MANAGERS AND THEIR ROLES
  • Chapter 2 THE EXTERNAL ENVIRONMENT
  • Chapter 3 THE INTERNAL ENVIRONMENT
  • Chapter 4 ORGANIZATIONAL STRUCTURE AND DESIGN
  • Chapter 5 PLANNING
  • Chapter 6 STRATEGIC PLANNING
  • Chapter 7 OPERATIONAL PLANNING
  • Chapter 8 EVENT PLANNING
  • Chapter 9 GOVERNMENT POLICIES AND THEIR IMPACT ON MANAGERS
  • Chapter 10 HUMAN RESOURCE MANAGEMENT
  • Chapter 11 BUILDING EFFECTIVE TEAMS
  • Chapter 12 FINANCIAL MANAGEMENT
  • Chapter 13 CREATING QUALITY SERVICE
  • Chapter 14 MARKETING
  • Chapter 15 MANAGING CHANGEChapter 16 SECURITYISSUES
  • Chapter 17 MANAGING SELF
  • ANSWERS
  • GLOSSARY
  • INDEX