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Funeral home customer service A-Z : creating exceptional experiences for today's families /
Explaining the evolution and prospects of "experience economy" customer, this work offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements.
| Clasificación: | Libro Electrónico |
|---|---|
| Autor principal: | |
| Formato: | Electrónico eBook |
| Idioma: | Inglés |
| Publicado: |
Fort Collins, Colo. :
Companion Press,
©2004.
|
| Temas: | |
| Acceso en línea: | Texto completo |
MARC
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| 100 | 1 | |a Wolfelt, Alan. | |
| 245 | 1 | 0 | |a Funeral home customer service A-Z : |b creating exceptional experiences for today's families / |c Alan D. Wolfelt. |
| 246 | 3 | 0 | |a Customer service A-Z |
| 246 | 3 | |a Funeral home customer service A to Z | |
| 260 | |a Fort Collins, Colo. : |b Companion Press, |c ©2004. | ||
| 300 | |a 1 online resource (236 pages) : |b illustrations | ||
| 336 | |a text |b txt |2 rdacontent | ||
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| 505 | 0 | |a Cover; Copyright Page; Contents; Part One; Preface; Chapter One: Boiled Frogs and Other Phenomena; Chapter Two: The New Customer: Boomers and Beyond; Chapter Three: It's the Experience that Counts; Part Two; A; B; C; D; E; F; G; H; I; L; M; N; O; P; Q; R; S; T; U; V; W; Y; Z; Back. | |
| 520 | |a Explaining the evolution and prospects of "experience economy" customer, this work offers practical guidance for exceeding expectations and provides suggestions for service issues particular to funeral homes, such as first impressions, telephone skills, competition, and arrangements. | ||
| 590 | |a ProQuest Ebook Central |b Ebook Central Academic Complete | ||
| 650 | 0 | |a Undertakers and undertaking |z United States. | |
| 650 | 0 | |a Undertakers and undertaking |x Customer services |z United States. | |
| 650 | 7 | |a SCIENCE |x Environmental Science (see also Chemistry |x Environmental) |2 bisacsh | |
| 650 | 7 | |a POLITICAL SCIENCE |x Public Policy |x Environmental Policy. |2 bisacsh | |
| 650 | 7 | |a BUSINESS & ECONOMICS |x Customer Relations. |2 bisacsh | |
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| 776 | 0 | 8 | |i Print version: |a Wolfelt, Alan. |t Funeral home customer service A-Z. |d Fort Collins, Colo. : Companion Press, ©2004 |z 9781879651449 |w (OCoLC)63272139 |
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